Diebold Nixdorf

Associate Field Service Technician

Diebold Nixdorf

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
  • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
  • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
  • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
  • Gains familiarity with Field Service Technician practices and procedures.
  • Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • Installs, moves, adds, changes and removes hardware and software products.
  • Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in regular hardware and software trainings.
  • Participates in implementation of measures to achieve agreed KPIs.
  • Assists with special projects as assigned.

Requirements

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.