Field Service Technician
Pitney Bowes
Associate Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
- Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
- Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Gains familiarity with Field Service Technician practices and procedures.
- Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Performs routine checks according to documented procedures.
- Refills consumables as directed.
- Installs, moves, adds, changes and removes hardware and software products.
- Instructs and trains customers on usage and operation of installed hardware and software.
- Participates in regular hardware and software trainings.
- Participates in implementation of measures to achieve agreed KPIs.
- Assists with special projects as assigned.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
