Computer World Services

Manager

• Lead Tier 2 technical teams supporting enterprise network infrastructure.
• Manage performance optimization, tool integration, and architecture enhancement.
• Oversee software updates, patch management, and release documentation.
• Serve as the primary technical advisor to the Program Manager.
• Review system logs, analyze trends, and recommend technical solutions.

Technical Manager

Infrastructure Engineer

• Provides enterprise-level architecture, design, and technology-strategy leadership to evolve the Homeland Security Enterprise Network (HSEN) and HQ LAN-A toward a scalable, interoperable, zero-trust framework.
• Shapes a three-year technology roadmap, conducts proof-of-concepts, and ensures solutions meet DHS enterprise architecture standards, security accreditation (FISMA/NIST 800-53), and 99.95% availability objectives.
• Designs, builds, and maintains a cloud infrastructure with a focus on network security that supports the organization's technology and business needs.
• Architects scalable, secure, and highly available cloud solutions across AWS, Azure, and Google Cloud.

Network Infrastructure Architect

Business Intelligence Analyst

• Design and implement visual dashboards for performance and SLA reporting.
• Integrate data from ServiceNow, SolarWinds, and other tools.
• Ensure data accuracy and report reliability.
• Conduct trend and predictive analytics to identify performance risks.
• Support automation of reporting processes.

Power BI Analyst

Program Manager

• Manage and lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract.
• Oversee all operational, technical, and administrative aspects of the NOC contract.
• Manage cross-functional teams and coordinate with CBP stakeholders (COR, GPM, TPOC, GS).
• Develop and maintain the Program Management Plan (PMP), Quality Control Plan (QCP), and Staffing Plan.
• Monitor service quality, ensure compliance with performance standards, and deliver progress reports.
• Lead risk, issue, and change management; oversee transition-in and transition-out activities.
• Ensure staff compliance with CBP/DHS security and training requirements.

Network Program Manager

Network Operations

• Oversee day-to-day NOC operations, ensuring 24x7x365 coverage.
• Direct monitoring, troubleshooting, and performance optimization for LAN/WAN/WLAN infrastructure.
• Supervise NOC technicians and ensure SOP compliance.
• Coordinate scheduled maintenance, patching, and system upgrades.
• Interface with CBP government leads for operational updates and escalations.

Network Operations Lead

• Manage WNOC operations in Orlando, FL.
• Oversee monitoring, troubleshooting, and incident response for wireless and radio systems.
• Coordinate with field engineers and CBP technical teams for issue resolution.
• Produce performance and incident reports.
• Maintain WNOC documentation and SOPs.

Wireless Network Operations Center Lead

Administration

• Configure and maintain enterprise test tooling and integrations across the toolchain (e.g., Jira, Tricentis suite, CI/CD pipeline tools).
• Manage and enforce role-based access control (RBAC), permissions, and credentialing for government and contractor users.
• Administer licenses, coordinate upgrades, patches, and updates; monitor tool health and optimize performance and availability.
• Ensure environment readiness and tool availability across DEV, INT, PRE-PROD, and PROD test environments to support enterprise testing and UAT windows.
• Develop and maintain platform documentation, SOPs, configuration baselines, onboarding guides, and enablement materials.
• Coordinate training and user enablement activities for UAT participants on Tricentis tools (or government-directed alternatives).
• Support integration of automated test execution into CI/CD processes and reporting dashboards; ensure traceability and auditability of test results.

Platform Administrator

Technical Program Manager

• Leads a large, mission‑critical network‑modernization program that supports more than 5,500 field sites, multiple data centers/colocation facilities, and 175,000 + users across DHS.
• Owns the full program life‑cycle—strategy, planning, execution, financial management, risk & issue management, stakeholder communication, and transition to operations.
• Designs, builds, and maintains a cloud infrastructure with a focus on network security.
• Architects scalable, secure, and highly available cloud solutions in environments like AWS, Azure, and Google Cloud.
• Collaborates with IT teams, stakeholders, and vendors to deliver cloud-based infrastructure and services.

Security Engineer

• Coordinate and execute dynamic security testing aligned to common attack vectors (OWASP Top 10, SQL Injection, XSS, privilege escalation).
• Manage results from SAST/DAST scans, dependency scanning, and licensing compliance checks; document and track findings to closure.
• Maintain and update security test plans, scenarios, and coverage reporting aligned with program security posture and playbook requirements.
• Support penetration testing activities and validate vulnerability remediation effectiveness.
• Provide consolidated security risk dashboards and reporting to stakeholders; communicate trends and readiness risks.
• Coordinate security testing schedules aligned with program milestones and release readiness evaluations.

Security Testing Lead

Project Manager

• Directs daily staff and task activities to meet client work objectives, timelines, and requirements.
• Supervises assigned technical, non-technical, and administrative staff, including subordinate managers.
• Responsible for the delivery of quality task products, services, and deliverables through participation in reviews and audits.
• Serves as a liaison and focal point with clients to coordinate activities, negotiate tasks, and solve problems.
• Responsible for coordinating and monitoring subcontractor activities.

Project Manager – Team Lead, Mission Applications Support

• Successfully manage and coordinate efforts among operational and project activities:
• Coordinate with OMS teams (Change Management, Problem Management, Monitoring, and The Technical Operations Center) to ensure operational tasks are efficiently executed.
• Serve as a liaison between internal and external stakeholders.
• Attend meetings, record minutes, and provide status updates to the OMS team.
• Manage, track, and report on milestones and deliverables.
• Integrate performance and execution data into actionable reports:
• Produce internal and external documents and reports including SOPs, contingency plans, executive status reporting, project plans, incident communications, RCA reports, and Disaster Recovery reports.
• Provide regularly updated metrics integrated into strategic reports and executive dashboards. As well as updates.
• Execute a meaningful Continual Service Improvement (CSI) process:
• Identify and manage risks using a risk register.
• Evaluate processes for accuracy and recommend enhancements.
• Review reports for clarity, meaningfulness, and sustainability, then recommending improvements.
• Project Life Cycle Management:
• Manage and execute all tasks using a project management life cycle methodology.
• Coordinate all project management activities with the Program Manager.
• Develop and maintain standard project artifacts such as Work Breakdown Schedule templates, risk and issues worksheets, status dashboards, etc.
• Provide recommendations and reporting:
• Provide recommendations to the Program Manager for improving the overall quality of services, including implementation plans, schedules, savings, benefits, and impacts.
• Develop and present reports for Program Manager approval within specified timelines.
• Submit Monthly Progress Reports (MPR) to Program Manager per the approved schedule.
• Support OMS TOC (Technical Operations Center):
• Will be trained in Incident Management to support the contract.
• Other duties as assigned by Program Management.

• Supervise assigned technical and administrative staff, including subordinate managers.
• Assure quality of task products, services, and deliverables, including participating in reviews, audits, and site visits.
• Serve as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.
• Responsible for coordinating and monitoring subcontractor activities.

Program Manager – Lead

QA Engineer

• Participate fully in Agile ceremonies (daily scrum, planning, refinement, review, retrospectives) and SAFe PI Planning to ensure testability and acceptance clarity for user stories.
• Develop and maintain manual and automated test cases aligned to acceptance criteria; execute acceptance testing to validate delivered functionality.
• Assess and improve test coverage across the team’s scope; identify gaps and recommend corrective actions.
• Coordinate defect identification, documentation, prioritization, and tracking in Jira; report defect trends and quality risks to stakeholders.
• Support integration of test execution into CI/CD pipelines, including pipeline gate thresholds and automated regression validation.
• Support UAT readiness activities including test planning, execution support, and reporting.

Product T&E Representative, Embedded Tester

• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.

Problem Support Manager

Network Engineer

• Support administration of enterprise networks
• Implement STIGs and assist with COMSEC requirements
• Ensure secure and reliable operation of DISA network services.
• Configure and maintain routers, switches, and firewalls.
• Apply STIGs to network devices and document results.
• Support COMSEC key management and crypto device operations.
• Assist with network troubleshooting and secure configuration baselines.