Problem Support Manager
Computer World Services
full-time
Posted on:
Location Type: Hybrid
Location: Ashburn • Virginia • United States
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Tech Stack
About the role
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Requirements
- 6+ years of experience in problem or network support management.
- Bachelor’s in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
- CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysistrend analysisproblem managementnetwork support management
Soft Skills
coordinationstakeholder communication
Certifications
ITIL v3CCNACCNPCompTIA Network+