Successfully manage and coordinate efforts among operational and project activities:
Coordinate with OMS teams (Change Management, Problem Management, Monitoring, and The Technical Operations Center) to ensure operational tasks are efficiently executed.
Serve as a liaison between internal and external stakeholders.
Attend meetings, record minutes, and provide status updates to the OMS team.
Manage, track, and report on milestones and deliverables.
Integrate performance and execution data into actionable reports:
Produce internal and external documents and reports including SOPs, contingency plans, executive status reporting, project plans, incident communications, RCA reports, and Disaster Recovery reports.
Provide regularly updated metrics integrated into strategic reports and executive dashboards. As well as updates.
Execute a meaningful Continual Service Improvement (CSI) process:
Identify and manage risks using a risk register.
Evaluate processes for accuracy and recommend enhancements.
Review reports for clarity, meaningfulness, and sustainability, then recommending improvements.
Project Life Cycle Management:
Manage and execute all tasks using a project management life cycle methodology.
Coordinate all project management activities with the Program Manager.
Develop and maintain standard project artifacts such as Work Breakdown Schedule templates, risk and issues worksheets, status dashboards, etc.
Provide recommendations and reporting:
Provide recommendations to the Program Manager for improving the overall quality of services, including implementation plans, schedules, savings, benefits, and impacts.
Develop and present reports for Program Manager approval within specified timelines.
Submit Monthly Progress Reports (MPR) to Program Manager per the approved schedule.
Support OMS TOC (Technical Operations Center):
Will be trained in Incident Management to support the contract.
Other duties as assigned by Program Management.

Requirements

Bachelor’s degree in business or related IT field.
Six (6) consecutive years of demonstrated successful management of multifaceted technical programs and Performance Work Statements preferred.
Experience in developing and implementing complex contract program initiatives and change control processes.
Proven experience with ServiceNow creating reports and generating dashboards.
Demonstrated experience with SharePoint navigating and modifying libraries and documents and familiarity with basic security setup in SharePoint.
Experience with Power BI and website management.
Experience writing reports for executive leadership.
Ability to review and comprehend Service Level Agreements and requirements documents.
Experience analyzing IT service performance using metric and data analysis tools.
Experience interfacing with customers to gather and interpret IT requirements.
Experience delivering project management automated solutions.
Working knowledge of information technology terminologies.
Excellent interpersonal and communication skills.
Excellent team building and documentation skills including developing and using Work Breakdown Structures, integrated project schedules, and System Development Life Cycle methodologies.
Proven ability to work both independently and collaboratively within a team environment.

Benefits

Telework as approved by Program Manager and Government Customer
Local travel to customer site in Bethesda, MD
May require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk managementdata analysisreport writingperformance metricschange controlService Level AgreementsWork Breakdown StructureSystem Development Life CycleContinual Service Improvement

Soft Skills

interpersonal skillscommunication skillsteam buildingcollaborationorganizational skillsproblem-solvingleadershipattention to detailtime managementadaptability