Customer Service Coordinator
Bridgestone Americas
ERP
K-12 Student Software Support Representative
Computer Information Concepts, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Illinois, Iowa, Kansas, Montana, New York, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $60,000 per year
Job Level
Entry Level
Tech Stack
Tableau
About the role
- Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
- Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
- Ensure that customer support calls are handled in a timely manner and are not stagnant for more than 72 business hours.
- Ensure that less than 10% of total calls are escalated to external resources.
- Handle / resolve after hours support calls as necessary.
Requirements
- Note: This is a software support role focused on Student Information Systems used in schools — NOT hardware, network admin, developer, or general IT support.
- Are you a former educator who enjoys working with computer software?
- Ability to work under pressure and handle a multitude of support calls from K-12 personnel.
- Must be able to work independently while also collaborating on issues as a team.
Benefits
- Competitive Salary: Start your career with an impressive salary ranging from $45,000 - $60,000 / year ! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
- Work from Home: Enjoy the freedom and flexibility of remote-based employment —work from your home office where you feel most productive and comfortable!
- Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits , with CIC covering 75% of the monthly premiums . Stay healthy while saving money!
- Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
- Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
ability to work under pressureindependent workteam collaboration
