Computer Information Concepts, Inc.

Product Designer

• Set the design direction for our SaaS transformation
• Establish and own the design vision, systems, and standards for our SaaS suite
• Drive UX consistency across multiple products
• Lead hands-on design execution: wireframes, prototypes, flows, and high-fidelity designs
• Partner with product managers and developers to translate customer needs into usable workflows
• Conduct user research and usability testing
• Grow the design/UX function and shape product strategy as a design voice

Product Design Lead

Customer Support

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
• Ensure that customer support calls are handled in a timely manner and are not stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

Product Design Lead

K-12 Student Software Support Representative