Compass

People Operations

• Support the implementation and maintenance of recognition and engagement programs.
• Provide support to employees, assisting with questions and requests related to the employee experience.
• Assist in organizing and conducting onboarding and integration sessions for new hires.
• Support the execution of People Experience initiatives and programs, especially those related to engagement and recognition.
• Assist in organizing initiatives, communications, and internal events for the People area.
• Work collaboratively with different teams within the People area, contributing to the execution of initiatives.

People Experience Assistant

Data Engineer

• Design and implement cloud data architectures, ensuring scalability, security, and high performance;
• Develop, optimize, and monitor data pipelines (ETL/ELT), ensuring efficiency and reliability;
• Build and maintain Data Warehouse and/or Data Lake environments, ensuring data quality, integrity, and governance;
• Optimize data models and SQL queries for continuous performance improvement;
• Create dashboards and executive reports, turning data into strategic insights to support decision-making;
• Automate data ingestion, transformation, and delivery processes;
• Collaborate with cross-functional teams, applying best practices for version control, documentation, and secure development;
• Contribute to the advancement of a data-driven culture and the continuous improvement of implemented solutions.

Senior SQL Data Engineer

Data Analyst

• Coletar e integrar dados de diferentes fontes, incluindo APIs, Webservices e acesso direto a bancos de dados;
• Garantir a qualidade, consistência e integridade dos dados utilizados nas análises;
• Desenvolver e manter dashboards e relatórios interativos no Tableau para atender às necessidades das áreas de negócio;
• Trabalhar em conjunto com equipes internas para entender requisitos e traduzir em soluções analíticas;
• Monitorar e otimizar processos de extração e transformação de dados (ETL);
• Documentar processos, fluxos de dados e boas práticas;
• Migração com databricks;

Senior Data Analyst

Content Writer

• Create and review copy for conversation flows in conversational channels such as WhatsApp and Rich Communication Services (RCS);
• Ensure the language used is clear, empathetic, and aligned with the brand's tone of voice;
• Collaborate with UX/UI and Product teams to define and evolve conversational journeys;
• Adapt messages and content considering the interaction context and the specifics of each channel;
• Contribute best practices in UX Writing and conversational design, promoting consistency and quality in the user experience.

Junior UX Writer

Engineer

• Integrate CCaaS with: CRMs (Salesforce, Zendesk, Dynamics), ERPs and legacy systems, authentication and identity services, and data platforms;
• Develop APIs and supporting services (lookup, authentication, case creation);
• Ensure architecture and integrations meet security, resilience, scalability, and observability requirements;
• Engineering and automation: build integrations using REST APIs, webhooks, and event-driven patterns;
• Implement automations and orchestrations (including RPA where applicable);
• Work with: AWS Lambda (or similar), API Gateways, cloud services, version control (Git), and CI/CD;
• Ensure robust error handling and technical fallbacks;
• In telephony and media, work with SIP, WebRTC, RTP, codecs, and media troubleshooting;
• Implement AI solutions with advanced prompt engineering, tool/function calling, robust guardrails, and RAG strategies (when applicable);
• Create AI evaluation frameworks: test cases, metrics, logs, behavioral monitoring, and human-in-the-loop patterns;
• Work on Reliability, Observability, and FinOps. Implement monitoring: logs, metrics, alerts, dashboards;
• Define SLOs/SLIs/SLAs;
• Participate in incident response and perform RCA (root cause analysis);
• Control usage and costs (pay-as-you-go model);

Senior CCaaS Engineer

Consultant

• Manter, evoluir e disseminar o Modelo Operacional de Tecnologia (processos, papéis, taxonomia e indicadores);
• Operacionalizar o Chapter de Modelo Operacional, atuando em parceria com COEs e representantes de engenharia;
• Definir e estruturar a taxonomia de times com base em frameworks como Spotify Model e Team Topologies;
• Apoiar iniciativas de Team Design e implementação de ritos de gestão;
• Garantir fluxo integrado entre ferramentas do ciclo de desenvolvimento (ex: Jira, Tech Store/IDP);
• Apoiar a implementação do fluxo de engenharia baseado em DevSecOps;
• Atuar junto ao GMO na condução de gap analysis e planos estruturados de capacitação;
• Criar e divulgar materiais executivos para institucionalização do modelo;
• Definir, acompanhar e evoluir indicadores-chave de fluxo, qualidade e esforço.

Operating Model Consultant – Specialist

Product Designer

• Market research, exploratory analysis, and quantitative and qualitative methods;
• Responsible for conducting research with users and stakeholders, mapping journeys, conducting benchmarks, identifying areas for improvement, and proposing solutions that optimize the customer experience in digital products;
• The professional will play a key role in generating strategic insights that guide product decisions, as well as transforming data into practical, actionable recommendations, always with a user-centered focus;

User Experience (UX) – Mid-level

QA Engineer

• Ensure the quality of chatbot solutions through manual and automated testing;
• Design and execute functional, non-functional, regression, and usability test scenarios;
• Collaborate with squads to understand business rules and product flows;
• Contribute to the continuous improvement of QA processes;
• Support log analysis and monitoring on GCP;
• Validate chatbot flows and intents using NLP concepts.

Junior QA Analyst

• Conduct discovery sessions with stakeholders (CX - Customer Experience, Operations, Quality, Planning, IT, Product)
• Map customer service journeys (voice and digital), including: main path and exceptions, business rules, handoffs and escalations, fallback and contingency rules, and define functional requirements and acceptance criteria (UAT)
• CCaaS platform configuration (transferable skills). Working with platforms such as: Amazon Connect, Genesys Cloud, NICE CXone, Google CCAI Platform, Five9, Twilio Flex or similar
• CCaaS platform responsibilities include: building flows (IVR, callbacks, schedules, transfers/overflows); configuring queues and routing by skill/attribute; defining operating hours and special rules; configuring access profiles (admin, supervisor, agent); logical organization and environment documentation. Not responsible for advanced development (APIs/Lambda/custom code), but must specify requirements and validate them with engineering
• Define post go-live operational model: change management, improvement backlog, executive rituals, functional documentation and versioning; monitor operational KPIs: SLA, AHT/TMA, FCR, CSAT/NPS, abandonment
• Translate performance gaps into flow and routing adjustments
• Develop and deliver training for: Agents (platform use and service logic); Supervisors (monitoring, intervention, reporting); Quality (evaluation and calibration); Planning/WFM (operational impacts); Managers (KPIs and governance); Client technical team (functional admin and handover)
• Participate in the design of generative AI solutions for customer service and apply principles such as: structured prompt engineering, definition of boundaries and human fallback, basic guardrails (security, scope, compliance), AI evaluation metrics (perceived accuracy, escalation rate, operational impact), and ensure responsible use of AI (LGPD, privacy, bias management)

Consultant, CCaaS – Mid-level

DevOps Engineer

• Ensure DevSecOps, security, observability and FinOps practices are aligned with the Central Bank of Brazil's regulations applicable to the fintech's operations.
• Support risk, compliance and audit teams in the technical interpretation and implementation of regulatory requirements.
• Design and maintain monitoring, metrics and distributed tracing solutions.
• Build and evolve dashboards, alerts and reliability indicators (SLOs, SLAs and SLIs).
• Implement instrumentation standards using OpenTelemetry.
• Integrate logs, metrics and traces for proactive incident detection.
• Support teams with performance analysis and advanced troubleshooting of applications and infrastructure.
• Monitor, analyze and optimize cloud infrastructure costs (Azure or GCP).
• Create reports, define tagging standards and support cost governance.
• Propose architectural improvements with a focus on financial efficiency.
• Implement anomaly alerts and resource consumption forecasting.
• Support squads in cost-aware decision making.

DevSecOps Engineer, Mid

Robotics

• Implement and evolve automation workflows (n8n or similar) based on defined briefs and technical designs;
• Build, adjust, and maintain integrations via REST APIs (requests, authentication, and error handling);
• Manipulate, transform, and validate JSON data (payloads, mappings, and validations);
• Support integrations with headless CMSs, following patterns and models already established by the team;
• Create utility scripts and make minor adjustments in Python or JavaScript/TypeScript when needed;
• Debug failures with team support, analyzing logs, status codes, and payloads;
• Apply basic validations, retries, and simple error controls to ensure stability;
• Version code using Git (branches, organized commits, pull requests when applicable);
• Document essential information such as inputs, outputs, parameters, and integration caveats;
• Work collaboratively with the technical team, flagging questions and risks promptly;
• Contribute to the continuous improvement of existing automation flows.

Junior RPA Developer

Community Manager

• Lead the development and execution of technology strategies aligned with business objectives;
• Identify opportunities for innovation, operational efficiency, and growth through technology solutions;
• Facilitate workshops with clients to map opportunities for delivering value in automation, digital transformation, enterprise platforms, and data analytics;
• Translate business requirements into viable technology solutions in partnership with technical teams and stakeholders;
• Foster the development of technology communities, promoting a culture of innovation and knowledge sharing;
• Monitor technology trends and maintain an innovation radar to propose strategic initiatives;
• Create and distribute communication materials, such as newsletters and blog posts, to engage the community;
• Ensure compliance with development guidelines and best practices, governance, information security, and quality;
• Monitor metrics and performance indicators for technology initiatives;
• Assess the impact of community initiatives and events by collecting feedback and driving continuous improvement.

Senior Technology Community Manager

Backend Engineer

• Develop solutions using .NET APIs.
• Efficiently develop and consume REST APIs.
• Collaborate with the team to capture requirements and develop viable solutions.
• Work closely with the Tech Lead to ensure solutions meet robust, scalable architecture standards.

.NET Back-End Developer – Senior

• Data Analysis: collect, process, and analyze large volumes of data to identify patterns, trends, and metrics (e.g., categorization, frequency);
• Cross-functional collaboration: work closely with product and business teams to ensure full alignment on analyses;
• Prioritization and requirements: prioritize the analytics pipeline, align with stakeholders across functions, and communicate specific needs to technical teams;
• Development of advanced analyses: apply more advanced statistical methods, such as clustering and probability distributions;
• Reporting and insights: prepare reports, dashboards, and presentations with actionable insights to support business decision-making;

• Create and revise microcopy, conversational flows, and transactional messages;
• Develop and maintain language guidelines and communication standards;
• Collaborate with UX, Product, Marketing, Customer Success, Sales, and Operations teams;
• Ensure consistency of tone of voice, language, and brand identity across all touchpoints;
• Map customer journeys and identify friction points, proposing content improvements guided by Customer Experience metrics;
• Create content for customer onboarding, support, retention, and proactive communications;
• Use data, research, and testing to validate hypotheses and optimize the customer experience;
• Conduct user research to inform content decisions.

People Experience Assistant

Senior SQL Data Engineer

Senior Data Analyst

Junior UX Writer

Senior CCaaS Engineer

Operating Model Consultant – Specialist

User Experience (UX) – Mid-level

Junior QA Analyst

Consultant, CCaaS – Mid-level

DevSecOps Engineer, Mid

Junior RPA Developer

Senior Technology Community Manager

.NET Back-End Developer – Senior

Senior Data Analyst

UX Writer – Mid