Customer Experience Analyst, Chatbots & AI – Mid

Compass

Customer Experience Analyst focusing on chatbots and AI at Compass UOL in Belo Horizonte. Analyzing data, improving user experience with digital customer service solutions.

Posted 7/1/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze the performance of chatbots and AI/GenAI solutions, identifying opportunities to improve the user experience
Monitor service metrics (CSAT, fallback, handoffs/transfers, resolution rate, intents, etc.) and generate actionable insights
Build, review and optimize conversational flows, ensuring clarity, efficiency and accuracy
Curate and maintain knowledge bases (FAQs, CMS)
Evaluate real user interactions to identify failures, ambiguities and opportunities for improvement
Implement changes and track performance after release
Collaborate with Product Owners, Product, Technology and Content teams
Support product, feature and campaign launches
Provide recommendations for the continuous evolution of the conversational experience

Requirements

What you’ll need

Fluent English
Experience with chatbots, conversational AI or digital service platforms
Knowledge of UX Writing and conversation design
Experience applying data analysis to customer experience (CX)
Knowledge of service metrics (CSAT, fallback, handoffs/transfers, intents, etc.)
Experience with tools such as IBM Watson (or similar)
Experience with CRM/support platforms (Salesforce, Intercom or similar)
Proficiency in Excel or other data analysis tools
Experience building/maintaining knowledge bases (FAQs, CMS)
Background in customer experience, digital products, chatbots or AI
Experience in performance analysis and continuous improvement
Experience working in multidisciplinary environments (Product, Tech, Content)
Preferred:
Experience with GenAI (LLMs, intelligent assistants, prompt design)
Knowledge of SQL or tools such as Trino
Experience with Figma (prototyping flows/journeys)
Familiarity with agile methodologies (Scrum/Kanban)
Experience in fintechs, banks or complex digital environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Compass Website LinkedIn All Job Openings 10,000+ employees 🏠 Real Estate 📱 Media Real Estate
Media Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content. Customer Experience Analyst, Chatbots & AI – Mid Job not on LinkedIn 🔥 54 minutes ago 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Analyze the performance of chatbots and AI/GenAI solutions, identifying opportunities to improve the user experience
Monitor service metrics (CSAT, fallback, handoffs/transfers, resolution rate, intents, etc.) and generate actionable insights
Build, review and optimize conversational flows, ensuring clarity, efficiency and accuracy
Curate and maintain knowledge bases (FAQs, CMS)
Evaluate real user interactions to identify failures, ambiguities and opportunities for improvement
Implement changes and track performance after release
Collaborate with Product Owners, Product, Technology and Content teams
Support product, feature and campaign launches
Provide recommendations for the continuous evolution of the conversational experience 🎯 Requirements
Fluent English
Experience with chatbots, conversational AI or digital service platforms
Knowledge of UX Writing and conversation design
Experience applying data analysis to customer experience (CX)
Knowledge of service metrics (CSAT, fallback, handoffs/transfers, intents, etc.)
Experience with tools such as IBM Watson (or similar)
Experience with CRM/support platforms (Salesforce, Intercom or similar)
Proficiency in Excel or other data analysis tools
Experience building/maintaining knowledge bases (FAQs, CMS)
Background in customer experience, digital products, chatbots or AI
Experience in performance analysis and continuous improvement
Experience working in multidisciplinary environments (Product, Tech, Content)
Preferred:
Experience with GenAI (LLMs, intelligent assistants, prompt design)
Knowledge of SQL or tools such as Trino
Experience with Figma (prototyping flows/journeys)
Familiarity with agile methodologies (Scrum/Kanban)
Experience in fintechs, banks or complex digital environments Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Analyst 🔥 16 hours ago RH.com 1 - 10 👥 HR Tech 🎯 Recruiter Website LinkedIn All Job Openings Analista de Sucesso do Cliente responsável por gerenciar carteira de ERP. Conduz onboarding e acompanha jornada do cliente com foco em sucesso e retenção. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Assistant 🕒 4 days ago FIT Economia de Energia 201 - 500 ⚡ Energy 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Providing initial client support and inquiries for FIT Energia, a clean energy platform, and ensuring positive experiences. Responsible for efficiently handling client doubts and demands. 🏢🏡 Belo Horizonte – Hybrid 💵 R$2.3k - R$3.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Intelligence Manager 🕒 4 days ago Sólides 501 - 1000 📚 Education 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Sólides leading intelligence in customer data for enhanced business decisions and growth. Responsible for monitoring health scores, analyzing data patterns, and guiding team collaborations. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Intelligence Manager 🕒 5 days ago Sólides 501 - 1000 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Leading Customer Success analytics strategy and team at Sólides, enhancing data-driven decisions. Focused on improving client engagement and satisfaction through intelligent data insights. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Analyst 🕒 June 24 Faculdade Unimed 51 - 200 📚 Education 🤝 B2B Website LinkedIn All Job Openings Customer Success Analyst at Faculdade Unimed enhancing student experiences and managing critical cases. Fostering retention and satisfaction through active listening and strategic interventions. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Conversational AIKnowledge Base ManagementService Metrics AnalysisContinuous ImprovementSQLFigmaExcelGenAIAgile MethodologiesPerformance Tracking

Soft Skills

CollaborationCommunicationProblem-SolvingAdaptabilityCritical Thinking