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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, including troubleshooting network issues and managing IT assets. Proficient in configuring and maintaining Microsoft 365 accounts and devices.
Highest-signal resume keywords
Technical SupportMicrosoft 365 AdministrationNetwork TroubleshootingIT Asset ManagementProcess Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportNetwork TroubleshootingDevice ConfigurationIT Asset ManagementMicrosoft 365 Administration
Soft Skills
Organizational SkillsTeam Collaboration
Tools & Technologies
Microsoft 365LaptopsDesktopsPeripherals
Industry Keywords
Technical Support TicketsInfrastructure ImprovementDocumentation Processes
About the role
Key responsibilities & impact- Assist with responding to internal technical support tickets.
- Assist in configuring, installing, and maintaining laptops, desktops, and peripherals.
- Provide support for creating and maintaining accounts, emails, and groups on the Microsoft 365 platform.
- Help manage and organize IT assets (equipment and licenses).
- Assist in troubleshooting basic network and connectivity issues.
- Contribute to organizing processes and documentation for the area.
- Support the team in the continuous improvement of infrastructure and support services.
Requirements
What you’ll need- Assist with responding to internal technical support tickets.
- Assist in configuring, installing, and maintaining laptops, desktops, and peripherals.
- Provide support for creating and maintaining accounts, emails, and groups on the Microsoft 365 platform.
- Help manage and organize IT assets (equipment and licenses).
- Assist in troubleshooting basic network and connectivity issues.
- Contribute to organizing processes and documentation for the area.
- Support the team in the continuous improvement of infrastructure and support services.
Benefits
Comp & perks- Currently enrolled in a Technical IT program, a degree in Computer Networks, or a related field.
- Reside in Porto Alegre or nearby areas.
- Strong willingness to learn and interest in technology.
- Basic knowledge of hardware (laptops and desktops).
- Organized and proactive.
- Ability to anticipate problems and propose improvements.
- Helpful, committed profile with a strong focus on good user support.
- Basic knowledge of Networks and Microsoft and Linux operating systems is desirable.
- Availability for a 6-hour internship (10:00–16:00).