Accounting Intern
NinjaHoldings
SQL
Operator, Customer Success
Commure
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $20 - $30 per hour
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Serve as the primary long-term point of contact for customers, developing strong, trusted relationships with clinicians, administrators, and IT stakeholders
- Own and track the long-term success of your customers via OKRs, such as % of WAUs, % of renewals, and % of invoices paid
- Conduct regular check-ins and strategic reviews to align on goals, share progress, and identify new opportunities
- Demonstrate and promote the latest features and capabilities, ensuring customers are up to date
- Partner with implementation teams to ensure a smooth transition from deployment to active product use
- Conduct tailored training sessions and create resources to empower customers
- Monitor product usage and proactively engage with customers to drive adoption and identify barriers
- Act as the voice of the customer internally, sharing insights with product, engineering, and leadership
- Address customer concerns and resolve issues, collaborating with support and product teams
- Manage the renewal experience and proactively identify and manage renewal risks
- Partner with Finance to ensure invoices are paid on time
- Escalate critical challenges appropriately while keeping customers informed
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
- Mentor junior team members and facilitate knowledge sharing across the organization
Requirements
- Experience with Customer Success, Operations, Consulting, or similar roles
- Must have an eye for detail, be well-organized with data and communication
- Strong written and verbal communication skills
- Proficient computer skills (Google Suite, especially Google Sheets/Excel)
- Familiarity with basic data analysis (SQL)
- Capable of learning new tech tools and platforms quickly
- Track record of thriving in fast-paced, ambiguous startup environments—high agency, detail orientation, and curiosity
- Comfortable managing multiple stakeholders, balancing stakeholder needs with business objectives
