Community Health Network

Analyst

• Supporting the organization’s IT operations by resolving or appropriately escalating incoming support requests related to Epic
• Acting as a critical bridge between Tier I support and advanced technical teams
• Handling more complex Epic-related issues that require deeper technical knowledge, troubleshooting skills, and analytical thinking
• Assisting with problem management by conducting thorough analysis of Epic incidents and information requests
• Escalating issues to Epic application teams, or vendor support while ensuring accurate documentation, clear communication, and proper follow-up
• Contributing to improving service quality by identifying recurring Epic-related issues, updating knowledge articles, and sharing insights with Tier I staff

Tier II Service Desk Analyst – Epic Support

Network Engineer

• Provides management and support for Cisco network systems and Azure networking.
• Takes ownership of Enterprise network technologies.
• Participates in enterprise design and future planning sessions with Network and Unified Communications Architects.
• Interacts with vendors on support cases.
• Mentors Engineers and Analysts.
• Requires participation in on-call rotation and traveling to various Community Health Network sites.

Senior Unified Network Engineer – Cisco, Azure Networking

Procurement

• Supporting the contracting and sourcing functions within Supply Chain’s Strategic Sourcing team.
• Overseeing the lifecycle of contracts.
• Ensuring that all contract terms, pricing, and item attributes are accurately reflected across software systems and aligned with supplier information.
• Working closely with various Supply Chain teams, including Value Analysis, Purchasing, Operations, and MMIS.

Sourcing Administrator

Systems Engineer

• Support our Workday Support Team as a Workday Security Admin.
• Impact the design, implementation, and support of our Workday platform.
• Assist adjacent peers in IT.
• Serve as the liaison between our business and the software vendors.

Technical Systems Analyst – Workday Security

Learning and Development

• Works directly with the Digital Transformation team to support training initiatives including the planning, scheduling and communications.
• Responsible for the oversight and daily management of Community Health Network’s Learning Management System as it pertains to IT training.
• Collaborates with IT Enterprise Services, IT Business Solutions, Human Resources, Clinical Education and other operational areas as needed, to establish class schedules, manage course catalogs and monitor end user activity.
• Provides support for regular system reporting to IT training leadership and generates IT security reports to facilitate end user access.

IT Training Coordinator

• Design, test, deploy, and support Workday Integrations and Extend applications
• Lead technical efforts within solutions
• Assist adjacent peers in IT or support business through technological understanding
• Serve as liaison between business and software vendors

Technical Systems Analyst – Workday Integrations

• Join the Workday Support Team as a Workday Reporting and Prism Admin
• Directly impact the design, implementation, and support of the Workday platform
• Lead technical efforts within solutions, assisting peers in IT or supporting business needs
• Serve as the liaison between business and software vendors
• Support or assist with Finance, HR, and Supply Chain applications for Workday Reporting and Prism needs

Technical Systems Analyst – Workday Reporting

Cloud Engineer

• Support the design, implementation, configuration, automation, maintenance, troubleshooting, and monitoring of enterprise Cloud Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) environments
• Maintain cloud environments to ensure stability, performance, and compliance
• Support configuration management, monitoring, automation, and Infrastructure as Code ( IaC ) activities
• Work with senior engineering staff to deliver modern cloud solutions, contribute to containerization efforts, and follow established engineering best practices
• Perform troubleshooting, maintenance, and documentation to support overall cloud health
• Assist in maintaining the organization’s hybrid cloud environment (on‑premises, Azure, PaaS, SaaS, and IaaS)

Human Resources

• Provide centralized, frontline human resources support within the HR Service Center.
• Serve as a primary point of contact for caregivers and leaders.
• Support a high‑volume, tiered HR service delivery model.
• Manage HR inquiries and transactions across the caregiver lifecycle.
• Ensure accurate, timely, and consistent resolution of HR cases.
• Process HR transactions and maintain data integrity across HR systems.
• Adhere to standardized workflows, service level agreements (SLAs), and compliance requirements.
• Capture, document, and diagnose HR service needs to ensure complete and timely case resolution.
• Collaborate with cross‑functional HR partners to resolve inquiries efficiently.
• Import, index, and review documentation in accordance with established standards.

HR Service Center Specialist

• Collaborates with network leaders, subject matter experts, and analysts to develop learning that supports network strategies.
• Provides learning solutions to customers by advising as to best practices for learning situations.
• Responsible for designing and delivering learning using various methodologies such as video, e-learning, instructor-led courses, online meetings (WebEx), and screen sharing.
• Creates learning measurement processes and works with leadership to measure and evaluate ROI.
• Designs and maintains instructional materials using adult learning principles and instructional design methodologies.
• Facilitates design sessions to define course goals and learning objectives.
• Develops e-learning tools, templates, and performance support materials using multimedia and authoring platforms.
• Leads training development projects, including those involving third-party vendors.
• Manages timelines, resources, and stakeholder expectations to ensure successful delivery.
• Partners with internal teams to ensure alignment with organizational goals.
• Coaches other training team members in curriculum development and delivery.
• Utilizes learning management systems (preferably SuccessFactors or Workday) and other digital platforms to deliver and track training.
• Evaluates training effectiveness through data collection and performance metrics.
• Adjusts content and delivery methods based on feedback and outcomes.