Digital Support Specialist, Inpatient

Community Health Network

Digital Support Specialist providing training and support for Epic systems in healthcare settings. Collaborating with IT and operational teams for seamless application use and optimization.

Posted 6/27/2026full-timeShadeland Station • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver virtual coaching and real-time support to end users
Lead onsite training events
Analyze system data to identify optimization opportunities
Document and share caregiver feedback for continuous improvement
Partner with Principal and Technical Trainers to ensure content accuracy
Observe workflows and suggest curriculum updates
Test and validate lesson plans in training environments
Identify and report build/workflow inconsistencies
Credential in multiple Epic applications as needed
Provide at-the-elbow support during go-lives, upgrades, and rounding
Offer workflow enhancement and general IT support
Facilitate engaging classroom and virtual training sessions
Prepare materials and follow standard operating procedures
Foster a collaborative learning environment and adapt teaching methods to learner needs

Requirements

What you’ll need

Bachelor's Degree is required
Minimum of two (2) years of healthcare and/or relevant IT training experience required
Strong instructional and presentation skills
Deep understanding of clinical workflows
Effective troubleshooting and communication abilities
Passion for continuous learning and improvement

Benefits

Comp & perks

Volunteer opportunities
Benefits initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Epic applicationsdata analysiscurriculum developmentlesson plan testingworkflow optimizationIT supporttroubleshooting

Soft Skills

instructional skillspresentation skillscommunication abilitiescollaborative learningadaptabilitycontinuous learningfeedback documentation

Certifications

Bachelor's Degree