HR Service Center Specialist

Community Health Network

HR Service Center Specialist providing centralized HR support and managing caregiver inquiries in a high-volume environment. Collaborating with HR partners and ensuring data integrity within HR systems.

Posted 6/6/2026full-timeShadeland Station • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provides centralized, frontline human resources support within the HR Service Center.
Serves as a primary point of contact for caregivers and leaders.
Supports a high‑volume, tiered HR service delivery model by managing HR inquiries and transactions across the caregiver lifecycle.
Ensures accurate, timely, and consistent resolution of HR cases.
Responsible for intake, documentation, and resolution of HR cases; processing HR transactions; maintaining data integrity across HR systems; and adhering to standardized workflows, service level agreements (SLAs), and compliance requirements.
Collaborates with cross‑functional HR partners to resolve inquiries efficiently.
Identifies trends and recurring issues and contributes to process improvements that enhance HR Service Center efficiency.

Requirements

What you’ll need

Bachelor's degree in human resources or business-related field required.
Two (2) or more years of experience in human resources, HR operations, customer service, or a high‑volume shared services or service center environment required.
Working knowledge of HR policies, procedures, and caregiver employment practices.
Strong customer service orientation with the ability to manage frequent and varied inquiries.
High level of attention to detail with strong data accuracy and documentation skills.
Ability to handle confidential and sensitive information with discretion and professionalism.
Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications.
ServiceNow experience preferred.
Strong written and verbal communication skills.
Ability to follow standardized workflows while exercising appropriate judgment.
Strong organizational and time‑management skills with the ability to prioritize work and adapt in a fast‑paced, process‑oriented environment.

Benefits

Comp & perks

Volunteer opportunities
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR policiesHR proceduresdata accuracydocumentation skillscase managementHRIS platformsdocument management systemsMicrosoft OfficeServiceNow

Soft Skills

customer service orientationattention to detaildiscretionprofessionalismwritten communicationverbal communicationorganizational skillstime managementadaptability

Certifications

Bachelor's degree in human resourcesBachelor's degree in business-related field