Enrollment and Clinical Support Specialist
ResPro Health, LLC
Front Office – Treatment Coordinator, Bilingual
Community Dental Partners
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- Reports to: Practice Manager; key partnerships with Billing, Clinical, Operations
- Understand and comprehend all of the day-to-day duties of front office staff
- Have clinical conversations with patient(s) about excessive treatment
- Accurately prepare the consent forms and get parental approval before treatment begins
- Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam
- Collect fees per patient’s insurance or visit
- Help the office manager send claims, codes
- Understand pre-authorizations, narratives, and sending PA and intraoral pictures
- Provide support to the Greeter and Insurance Specialist
- Clean/maintain front office area/lobby
- Perform other duties as assigned
Requirements
- High School graduate or equivalent
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Problem-solving
- Ability to work under pressure
- Attention to detail
- Ability to work as a team player
- Knowledge of computer software applications
- Effective oral and written communication skills
- Ability to communicate effectively with patients and co-workers
- Ability to adhere to safety policies and procedures
- Ability to use good judgment and maintain the confidentiality of information
- Strong written and verbal communication skills
- Ability to work with minimal supervision, self-starter, and demonstrates initiative
- Flexible and innovative; highly adaptable to the dynamic business environment
- High engagement; supportive of leadership and role model for company values and guiding behaviors
- Strong demonstration of task completion and dedication to detail
- Amazing customer service skills, great at building relationships with new people
- Bilingual (as indicated in job title)
