Community Dental Partners

Bilingual

• Greet patients upon arrival and set a positive tone for the office
• Obtain insurance information, review for accuracy, and route to appropriate staff
• Hand out paperwork to patients according to their needs and review returned paperwork for accuracy
• Change and update patient status in computer according to established guidelines
• Verify insurance and frequencies when needed
• Assist with attaching payments, sending claims, and checking billable x-rays
• Clean and maintain front office area/lobby
• Provide bridge between front and back of the office, supporting patients, staff, and doctors
• Handle routine questions and provide excellent patient service
• Perform other duties as assigned

Patient Registration Coordinator, Bilingual

• Serve as the first line of customer service and greeter for patients and visitors
• Greet patients upon arrival and set a positive tone
• Obtain insurance information, review for accuracy, and route to appropriate staff
• Distribute and review paperwork, handle routine questions, and verify accuracy when returned
• Change and update patient status in computer according to established guidelines
• Verify insurance and frequencies when needed
• Assist with attaching payments, sending claims, and checking billable x-rays
• Clean and maintain front office area/lobby
• Provide support to patients, staff, and doctors; bridge front and back office
• Perform other duties as assigned

• Greet patients upon arrival and set a positive tone for the office.
• Obtain insurance information, review for accuracy, and route to appropriate staff.
• Hand out paperwork to patients according to their needs and review returned paperwork for accuracy.
• Change and update patient(s) status in the computer according to established guidelines.
• Verify insurance and frequencies when needed.
• Assist with attaching payments, sending claims, and checking billable x-rays.
• Clean and maintain front office area/lobby.
• Act as the bridge between the front and back of the office, supporting patients, staff, and doctors.
• Perform other duties as assigned.

• Welcome and prepare patients for dental exams, making them feel at ease
• Take high-quality digital X-rays with precision
• Assist dentists during a variety of treatment procedures
• Ensure a sterile, well-organized exam and treatment environment
• Educate patients about treatment options and aftercare
• Perform teeth polishing and sealant placement procedures
• Manage patient appointments and care
• Uphold stringent sterilization standards
• Foster a warm, engaging atmosphere for patients throughout their visit

Registered Dental Assistant, Bilingual

• The Patient Registration Coordinator is the first line of customer service for all patients and visitors entering the office.
• Greet patients upon arrival.
• Obtain insurance information, review it for accuracy, and route it to the appropriate staff member.
• Hands out the paperwork to the patient according to their needs; handle routine questions and review paperwork for accuracy when turned in.
• Change and update patient(s) status in the computer according to established guidelines.
• Verifying insurance and frequencies when needed.
• Assist with attaching payments, sending claims, checking billable x-rays.
• Clean/maintain front office area/lobby.
• Support the patient, staff, and doctors; provide the bridge between the front and back of the office.
• Perform other duties as assigned.

• Greet patients upon arrival and set a positive tone for the patient experience
• Obtain insurance information, review for accuracy, and route to appropriate staff
• Hand out paperwork to patients according to needs, handle routine questions, and review returned paperwork for accuracy
• Change and update patient status in the computer according to established guidelines
• Verify insurance and frequencies when needed
• Assist with attaching payments, sending claims, and checking billable x-rays
• Clean and maintain front office area/lobby
• Serve as bridge between front and back office to support patients, staff, and doctors
• Perform other duties as assigned

• Welcome and prepare patients for dental exams, making them feel at ease
• Take high-quality digital X-rays
• Assist dentists during a variety of treatment procedures
• Ensure a sterile, well-organized exam and treatment environment
• Educate patients about treatment options and aftercare
• Perform teeth polishing and sealant placement procedures
• Manage patient appointments and care
• Uphold stringent sterilization standards
• Foster a warm, engaging atmosphere for patients throughout their visit

• Reports to Practice Manager and partners with Billing, Clinical, and Operations
• Work closely with the dentist to help patients understand required dental care
• Understand and perform day-to-day duties of front office staff
• Have clinical conversations with patients about treatment recommendations
• Accurately prepare consent forms and obtain parental approval before treatment begins
• Explain insurance benefits and limitations, out-of-pocket expenses, and financing options after exams
• Collect fees according to patient’s insurance or visit
• Assist office manager with sending claims and codes
• Understand and manage pre-authorizations, narratives, and sending PA and intraoral pictures
• Provide support to the Greeter and Insurance Specialist
• Clean and maintain front office area/lobby
• Perform other duties as assigned
• Work schedule includes Tuesday–Saturday at Smile Magic Dallas - Buckner

Front Office Treatment Coordinator, Bilingual

• Reports to: Practice Manager, Regional Manager; Key Partnerships: Operations, Clinical, Support Center
• Greet and prepare patients for exams; complete digital charting and verify codes
• Capture quality x-ray images and assist dentist with a variety of treatment procedures
• Set up and sterilize exam and treatment rooms; sterilize instruments and follow cross-contamination standards
• Discuss treatment options, importance, and follow-up recommended care with patients
• Provide teeth polishing and sealant placement procedures (with required certifications)
• Support patient treatment appointment scheduling as requested
• Create positive and uplifting patient environments through patient engagement before, during, and after visits
• Guide parents and patients through post-care instructions
• Assist patients with company-provided prizes and dismissal
• Understand and adhere to HIPAA guidelines
• Perform other duties as assigned

Dental Assistant, Bilingual

• Greet patients upon arrival and set the mood for a positive patient experience
• Obtain insurance information, review for accuracy, and route to appropriate staff
• Hand out paperwork according to patient needs and review returned paperwork for accuracy
• Change and update patient status in computer according to established guidelines
• Verify insurance and frequencies when needed
• Assist with attaching payments, sending claims, and checking billable x-rays
• Clean and maintain front office area/lobby
• Perform other duties as assigned and support patient, staff, and doctors as a bridge between front and back office

Call Center Representative

• At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls and text messages to support our patients in creating a unique experience on the phone and in the practice.
• Our Call Center Specialists work on answering inbound calls and calling patients who are due for their dental exams.
• Our role in the Call Center is to reach out to existing/potential patients to provide information about our practice’s services, and gather all information needed for an appointment.
• Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.
• Representatives: Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Call Center Representative, Bilingual

• At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls and text messages to support our patients in creating a unique experience on the phone and in the practice.
• Our Call Center Specialists work on answering inbound calls and calling patients who are due for their dental exams.
• Our role in the Call Center is to reach out to existing/potential patients to provide information about our practice’s services, and gather all information needed for an appointment.
• Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.
• Representatives: Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information Provide a superior customer service experience through the phone Meet departmental goals for inbound and outbound calls Convert leads into appointments

Financial Planning and Analysis

• The Treatment Plan & Financial Coordinator is the first line of customer service for all patients and visitors entering our office. This individual is a team player and brings their best to our office to achieve the best outcomes for our patients. This role is primarily responsible for: Greeting patients Checking patients in Presenting treatment plans Scheduling and confirming future appointments Handling incoming phone calls The Treatment Plan & Financial Coordinator will assist patients with questions and needs ensuring they receive the best service possible. Job Responsibilities: Provide a warm and inviting tone when fronting questions from new and existing patients on the telephone Exhibit a welcoming appearance and attitude toward all patients and guests in the lobby Accurate capture and entry of patient demographic and insurance info into electronic health records Accurate verification of dental insurance benefits prior to treatment plan creation and presentation Creation and presentation of the treatment plan, effectively communicating all treatment options Assist patients with financing options and arrangements to receive necessary treatment Responsible handling of financial receipts and cash in accordance with practice standards Ensure all proper documentation is signed and entered into the system Maintain rapport with multiple patients during high-demand periods Solve patient-related financial and clinical account questions Maintain the lobby, front office, and other facility areas according to practice standards Communicate effectively with management and co-workers regarding suggestions and improvements Successfully complete internal training programs Key Skills and Abilities: Customer Service: Provide excellent patient service to meet dental needs Multi-Tasking: Prioritize and manage multiple tasks at once Communication: Clear verbal and written communication with patients, team, and providers Team Mindset: Work collaboratively for the benefit of the patient Problem Solving: Think on your feet to resolve unique patient concerns Continuous Improvement: Open to improving workflows and patient experience Adaptability: Thrive in a fast-paced and dynamic environment Engagement: Be supportive of leadership and live out company values Detail-Oriented: Follow through on tasks and document accurately Technology: Proficient in computer and electronic health record use Confidentiality: Maintain patient and employee confidentiality per HIPAA standards Pressure Management: Stay productive and composed under stress Work Environment: Controlled dental office setting Fast-paced with high-pressure moments Frequent interaction with diverse patients, coworkers, and third parties Physical Demands: Frequent: sitting, typing, writing, speaking, and using a computer Occasional: standing, walking, bending, lifting up to 25 lbs Use of: keyboard, phone, copier Certification & Licensure: None required (we’ll help you get certified in CPR and Hep B if needed)

Treatment Plan and Financial Coordinator

• Reports to: Practice Manager; key partnerships with Billing, Clinical, and Operations
• Work very closely with the dentist and assist patients in understanding needed dental care
• Take a central role helping patients understand treatment options and provide options not commonly offered
• Understand and comprehend day-to-day duties of front office staff
• Have clinical conversations with patients about extensive treatment
• Accurately prepare consent forms and get parental approval before treatment begins
• Explain insurance benefits and limitations, out-of-pocket expenses, and financing options to patients/parents after the exam
• Collect fees per patient’s insurance or visit
• Help the office manager send claims and codes
• Handle pre-authorizations, narratives, and sending PA and intraoral pictures
• Provide support to the Greeter and Insurance Specialist
• Clean and maintain front office area/lobby
• Perform other duties as assigned
• Work in a high-paced, high-energy environment; Tuesday-Saturday schedule at Smile Magic Houston - Southwest Frwy

• Reports to: Practice Manager; key partnerships with Billing, Clinical, Operations
• Understand and comprehend all of the day-to-day duties of front office staff
• Have clinical conversations with patient(s) about excessive treatment
• Accurately prepare the consent forms and get parental approval before treatment begins
• Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam
• Collect fees per patient’s insurance or visit
• Help the office manager send claims, codes
• Understand pre-authorizations, narratives, and sending PA and intraoral pictures
• Provide support to the Greeter and Insurance Specialist
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Front Office – Treatment Coordinator, Bilingual

• Ability to provide a superior customer service experience
• Accurately prepare the consent forms and get parental approval before treatment begins.
• Confirm patient’s insurance coverage eligibility/updates changes
• Handle routine questions about appointments, policies, insurance, and treatments
• Answer any questions about the treatment to be performed and any follow-up questions or concerns that the patient might have before and after the treatment.
• Explain insurance benefits and limitations, out-of-pocket expenses, and financing options with the patient and/or parent(s) after the exam.
• Explain payment options offered at the practice such as Care Credit; assist in the application process if necessary, and submit for approval by the provider.
• Set up in-house payment plans with the approval of the Practice Manager and debit accounts according to the agreement set up with the patient or parent.
• Collect fees per patient’s insurance
• Manages and assists designated practice team members with appropriate payment and insurance processes
• Clean/maintain the front office area/lobby
• Any and all other duties assigned by the Practice Manager

Traveling Ortho Treatment Coordinator, Bilingual

• Welcome and prepare patients for dental exams, making them feel at ease.
• Take high-quality digital X-rays with precision.
• Assist dentists during a variety of treatment procedures.
• Ensure a sterile, well-organized exam and treatment environment.
• Educate patients about treatment options and aftercare.
• Provide teeth polishing and sealant placement procedures.
• Manage patient appointments and care.
• Uphold stringent sterilization standards.
• Foster a warm, engaging atmosphere for patients throughout their visit.
• Training takes place at CC Saratoga; after 45 days, relocate to CC Staples.
• Schedule: Monday-Friday & 1 Saturday a month (Full-Time).

• Work very closely with the dentist and play a big role helping patients understand needed dental care
• Understand and comprehend all of the day-to-day duties of front office staff
• Have clinical conversations with patient(s) about treatment
• Accurately prepare consent forms and get parental approval before treatment begins
• Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam
• Collect fees per patient’s insurance or visit
• Help the office manager send claims and codes
• Understand pre-authorizations, narratives, and send PA and intraoral pictures
• Provide support to the Greeter and Insurance Specialist
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Treatment Coordinator, Bilingual

• Answer inbound calls and call patients who are due for their dental exams
• Reach out to existing/potential patients to provide information about services and gather information needed for appointments
• Create and confirm appointments following outlined processes
• Assist patients with their needs and provide a unique experience on the phone and in the practice
• Meet departmental goals for inbound and outbound call volume and convert leads into appointments

• Answer phones
• Greet and check in patients and hand out necessary paperwork
• Confirm patient's insurance coverage eligibility/updates changes
• Build patient or family file in system
• Scan and file patient records
• Schedule and confirm appointments
• Handle routine questions about appointments, policies, insurance and treatments
• Manage consent forms
• Collect fees per patient’s insurance
• Clean/maintain front office area/lobby
• Any and all other duties assigned by Practice Manager

Orthodontic Front Desk, Bilingual

• Serve as the first line of customer service for all patients and visitors entering the office
• Greet patients upon arrival and set a positive tone
• Obtain insurance information, review for accuracy, and route to appropriate staff
• Hand out and review paperwork for accuracy; handle routine questions
• Change and update patient status in the computer according to established guidelines
• Verify insurance and frequencies when needed
• Assist with attaching payments, sending claims, checking billable x-rays
• Clean and maintain front office area/lobby
• Support patients, staff, and doctors; provide bridge between front and back office
• Perform other duties as assigned

• Welcome and prepare patients for dental exams, making them feel at ease. Take high-quality digital X-rays with precision. Assist our dentists during a variety of treatment procedures. Ensure a sterile, well-organized exam and treatment environment. Educate patients about treatment options and aftercare. Shine in providing teeth polishing and sealant placement procedures. Be a key player in managing patient appointments and care. Uphold stringent sterilization standards. Foster a warm, engaging atmosphere for patients throughout their visit.