Common Wealth Retirement

Customer Support

• Be the first point of contact for members and employers—answer questions, resolve issues, and share product/service guidance.
• Deliver high-quality support across channels (phone, chat, email) while documenting cases accurately in our tracking system.
• Use admin tools and dashboards to triage issues proactively, investigate root causes, and support timely resolution.
• Report on key metrics, including trends and compliance-related issues, to keep the team informed and accountable.
• Improve how we support clients by identifying recurring problems, partnering with internal teams, and proposing solutions.
• Create and maintain support resources (FAQs, guides, training content) that reduce friction, ensure service consistency and improve the client experience.

Bilingual Client Support Specialist – EN/FR

Account Executive

• Build and maintain a strong portfolio of advisor partners across BC
• Understand advisor business models and help them grow their group retirement business
• Deliver clear, compelling pitches and materials advisors can use with their employer clients
• Provide ongoing support and coaching to help advisors generate and advance opportunities
• Join advisor-led meetings to demo the platform and advance deals
• Support proposals, paperwork, and contracting to move opportunities efficiently
• Handle objections and clearly articulate Common Wealth’s value
• Partner with internal teams to ensure smooth onboarding and strong employer experience

Frontend Engineer

• Write, maintain and deliver code that meets business objectives.
• Build product with a strong understanding of both customer and business needs.
• Practice user-centric design.
• Collaborate closely with product and design teams.
• Provide technical guidance through code reviews and mentorship.
• Identify gaps, address issues proactively, and lead continuous improvements across the engineering team.

Intermediate Front End / Full Stack Engineer

People Operations

• Maintain and optimize our HRIS (e.g., Deel), employee files, and compliance documentation.
• Support employee onboarding and offboarding processes across teams.
• Help implement people programs, policy updates, performance tracking, and employee engagement initiatives.
• Respond to internal HR-related queries with discretion and accuracy.
• Administer payroll through platforms such as Dayforce and external providers, ensuring accurate and timely processing.
• Coordinate benefits administration, including enrollment, changes, renewals, and employee communications.
• Support full cycle recruitment and selection efforts.
• Execute talent acquisition branding activities alongside the marketing department.
• Support accounts payable and receivable processes alongside the Finance team.
• Execute payments and manage vendor transactions using tools like Plooto, Stripe, and QuickBooks Online.
• Administer reimbursements and expense reporting.
• Support the Finance team’s monthly reconciliation processes.
• Assist the Finance team with finance-related reporting and internal audits.
• Use strong Excel / Microsoft Suite skills to track and report on payroll, expenses, and people-related data.
• Serve as point person for management of our Toronto office, maintaining a well-equipped, organized, productive, and welcoming workspace.
• Coordinate office logistics including team events, catering, supplies, equipment, office improvement initiatives, and meeting support.
• Liaise with building management and external vendors to ensure smooth daily operations for Common Wealth as well as our clients and partners.
• Support hybrid workplace initiatives to improve work life for all Common Wealth team members and assist in coordinating in-person team gatherings.

Bilingual Client Support Specialist – EN/FR

Account Executive

Intermediate Front End / Full Stack Engineer

People Operations Specialist