Commify

Customer Success Manager

• Ensure smooth onboarding and customer retention
• Drive revenue growth through account management and proactive support
• Maintain positive customer engagement and identify expansion opportunities
• Conduct regular account health checks and nurture engagement
• Monitor messaging for compliance issues and manage offboarding of non-compliant accounts

Account Manager

• Help us grow and build in our UK markets
• Join a globally connected team of innovators
• Engage in diverse experiences to shape the digital future
• Foster lasting client connections

Product Manager

• Define the product vision and establish a roadmap that aligns with company strategy and customer requirements.
• Manage the product backlog, prioritizing features based on stakeholder inputs and market trends.
• Collaborate with development teams to create detailed user stories and acceptance criteria.
• Act as a liaison between technical teams and stakeholders to ensure clear communication and understanding of product goals.
• Conduct user research and gather feedback to continually improve product offerings.
• Monitor product performance metrics and use insights to drive enhancements and innovation.
• Facilitate Agile ceremonies, fostering a collaborative environment for the team.

Product Owner

Account Executive

• Handling web leads, inbound calls, enquiries and generating additional revenue via phone and email.
• Generating targeted prospecting lists using Lusha, LinkedIn Sales Navigator and Amplemarket.
• Proactive, outbound, email, LinkedIn and phone-based contact to prospective customers.
• Upselling to recently won, new customers to find additional opportunities.
• Value-based selling by understanding the true value of our products and solutions for our customers.
• Meeting and exceeding monthly sales key performance indicators such as the number of new customers won, the number of lead conversions and Expected Annual Revenue from New Customers won.
• Qualifying and understanding all opportunities effectively.
• Working through the entire selling process, including qualification, questioning, negotiating, and closing deals.
• Ensuring the customer journey is as smooth as possible, from trialling our services to buying them.
• Maintaining up-to-date records on the company’s CRM system (Salesforce).

Customer Success Manager

Account Manager

Product Owner

Telesales Executive