Senior End User Support Engineer

Commify

Senior End User Support Engineer providing high-level technical support and mentoring at Commify. Collaborating on IT improvements across the organization in a hybrid work environment.

Posted 7/17/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level knowledge of Windows and macOS operating systems, along with hands-on experience in Mobile Device Management using Microsoft Intune. Proven ability to manage IT support processes, mentor junior staff, and implement automation solutions to enhance operational efficiency.

Highest-signal resume keywords

Windows Operating System ExpertiseMacOS Operating System ExpertiseMicrosoft Intune ProficiencyPowerShell ScriptingHybrid Identity Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationIncident ManagementAutomation ImplementationDevice Vulnerability ManagementAsset TrackingNetworkingVoIP TechnologiesTicketing SystemsDocumentation Tools

Soft Skills

Excellent CommunicationCustomer Service SkillsMentoringCollaboration

Tools & Technologies

Microsoft IntuneAtlassian SuiteJiraConfluence

Industry Keywords

Hybrid Identity EnvironmentsEntra IDActive DirectoryIT OnboardingIT Offboarding

Tech Stack

Tools & technologies

CloudMacOSVoIP

About the role

Key responsibilities & impact

Provide high-level technical support to end users, ensuring prompt resolution of IT issues.
Handle complex incidents and mentor junior support staff.
Collaborate with various teams to implement IT improvements.
Lead and take ownership of the end-user device vulnerability management process, including system patching and auditing.
Identify and implement automation opportunities within Microsoft Intune.
Manage the full lifecycle of hardware and software support escalations.
Play a key role in integration projects, including the migration and consolidation of internal tools.
Manage employee IT onboarding and offboarding workflows and asset tracking.

Requirements

What you’ll need

Proven experience in a senior IT support or systems administration role.
Excellent communication and customer service skills, able to deal with users face-to-face, over the phone, or via a ticketing system.
Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments.
Experience managing hybrid identity environments, with skills in both modern Entra ID and legacy Active Directory, helping to support our transition to a fully cloud-based system.
Hands-on experience with Mobile Device Management (MDM) platforms, specifically Microsoft Intune.
Proficiency with ticketing and documentation tools, specifically the Atlassian suite (Jira, Confluence).
A demonstrable ability to automate processes using scripting languages (e.g., PowerShell).
A clear ambition to develop into a management position, with a long-term goal of taking on line management responsibilities.
Experience with inter-office networking and VoIP technologies.
Experience with vendor management and procurement.

Benefits

Comp & perks

Competitive salary of $120,000– $150,000 per annum (depending on experience).
Company Bonus
Hybrid working
Generous paid leave.
Enhance family leave.
Birthday day off.
Mental Health Support through our Wellbeing partner, Calm.
Wellbeing leave and a Mental Health First Aider program.
Giving back days to help support causes close to your heart.
Unlimited professional & personal learning.
Total Rewards, including retirement planning, healthcare and life assurance.
And did we mention our epic team socials? We know how to celebrate in style!