Product Manager
Cayuse Holdings
Care Team Operations Manager
Color
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Actively monitor and manage operational task queues, ensuring labs, results, and orders are processed promptly; surface and resolve blockers, delays, or quality risks.
- Maintain monthly clinician schedules and oversee real-time scheduling logistics, including shift assignments, clinician availability, and triaging last-minute call-outs; identify and resolve gaps in coverage.
- Triage and manage clinical communication channels (e.g., Slack, Zendesk) by triaging requests, resolving operational needs, and escalating clinical issues to appropriate teams.
- Oversee care team member onboarding and workflow navigation; guide new and existing team members through internal tools, scheduling systems, and documented workflows; maintain up-to-date resources and process guides.
- Own the licensure management system; coordinate clinician licensing, renewals, and credentialing workflows and track compliance milestones; improve efficiency of licensure management.
- Track and report on key metrics, trends, and issues across task management, scheduling, onboarding, and credentialing; analyze trends to identify friction points and implement workflow improvements.
- Contribute to the design and rollout of new operational processes or service lines.
- Proactively track, triage, and escalate critical issues or negative patient experience to drive rapid correction action, root cause analysis, and future improvements.
Requirements
- 4+ years of experience in clinical operations, care coordination, or healthcare program support within digital health or hybrid care models.
- Demonstrated ownership of cross-functional operational workflows; able to manage complexity across multiple systems and stakeholders.
- Strong systems thinker and problem solver, with the ability to translate feedback into sustainable process improvements.
- Experience working with clinicians and supporting care delivery teams in fast-paced environments. Comfort with operational tooling (e.g., Zendesk, Asana, Medallion, Salesforce) and basic data reporting.
- Clear communicator with excellent organizational and documentation skills.
- Strong understanding of HIPAA and a commitment to patient privacy and data security.
- Strong data analytics mindset with experience building reports to monitor performance, track trends, and support day-to-day operations.
- Familiarity with scheduling or workforce planning tools in healthcare settings.
- Experience with licensing and credentialing processes or clinician compliance oversight.
- Experience in oncology, genetics, or other specialty clinical workflows.
- Experience supporting the launch of new programs or services in a care delivery environment.
- Experience with Metabase, SQL, Gscripts, Airtable
