Color

Advocate

• Coordinate cancer screening appointments with external healthcare facilities.
• Call facilities to collect availability and book appointments according to patient facility and scheduling preferences.
• Assist patients in understanding out-of-pocket costs.
• Update the facilities database with accurate and reliable information.
• Identify suitable facilities based on insurance, location, and patient preference.
• Confirm facilities can perform procedures, are in network, and can accommodate patients.
• Obtain appointment and referral results from facilities via fax and phone.
• Review and triage the inbound fax queue and upload documents and results appropriately.
• Inform patients promptly about scheduled appointments, locations, and preparation instructions.
• Respond to patient inquiries and support tickets.
• Accurately document appointment, order, and referral details in Color’s EHR system.
• Address scheduling conflicts, rescheduling needs, and access issues.
• Collaborate with clinical and administrative teams to support seamless patient care.

Cancer Screening Advocate – Temporary Contractor

Manager

• Build and scale a high-impact remote care advocacy organization
• Lead a team while designing operating systems, performance culture, and accountability frameworks
• Develop high-performing leaders and shape the future of care advocacy
• Own team performance against key service line metrics; set targets and track progress
• Coach advocates on patient communication, engagement techniques, and behavior change skills
• Ensure quality doesn’t depend on institutional memory and partners with the Director to evolve the care advocate function

Cancer Screening Advocate – Temporary Contractor

Senior Manager, Care Advocacy