Senior Manager, Care Advocacy

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Senior Manager leading remote care advocacy organization shaping cancer care for patients. Building systems and processes to improve outcomes and guiding teams towards exceptional performance.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $132,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading care operations and managing patient-facing teams, with a focus on developing high-performing leaders and implementing effective accountability frameworks. Proven ability to build operational structures and ensure quality in care advocacy within a digital health or virtual care environment.

Highest-signal resume keywords

Care Operations ManagementDigital Health ExperienceTeam LeadershipPerformance Metrics AccountabilityPatient Communication Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementClinical OperationsPerformance Culture DesignAccountability FrameworksBehavior Change Techniques

Soft Skills

People LeadershipCoachingTeam Development

Industry Keywords

Remote Care AdvocacyPatient EngagementQuality AssuranceService Level AgreementsHealthcare Setting

About the role

Key responsibilities & impact

Build and scale a high-impact remote care advocacy organization
Lead a team while designing operating systems, performance culture, and accountability frameworks
Develop high-performing leaders and shape the future of care advocacy
Own team performance against key service line metrics; set targets and track progress
Coach advocates on patient communication, engagement techniques, and behavior change skills
Ensure quality doesn’t depend on institutional memory and partners with the Director to evolve the care advocate function

Requirements

What you’ll need

5+ years in care operations, care management, or clinical operations in a healthcare setting
Experience in digital health or virtual care strongly preferred
Proven track record managing patient-facing teams
Demonstrated ability to build structure where little or none existed
Experience managing an external contractor or vendor layer with accountability for quality and SLAs
Strong people leadership instincts

Benefits

Comp & perks

Competitive salary
Comprehensive medical, dental, vision, life, and disability benefits
401k match
Monthly phone and wifi stipend for employees, annual ergonomic stipend
Generous vacation policy, paid holidays and company-wide recharge days
Equal paid parental leave for birthing and non-birthing parents
Free cancer screening and prevention resources for employees and their adult dependents