Senior Director, Sales Enablement
Gartner
Customer Success Specialist
Colibri Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve as the day-to-day point of contact for a book of B2B clients after LMS go-live
- Support training administrators through onboarding, product usage, and best practices
- Work with clients to understand organizational goals and provide tailored training and compliance solutions
- Respond to inquiries via Salesforce case management with clarity, empathy, and efficiency
- Collaborate with Technical Support, Implementation, and Product to resolve or escalate issues
- Monitor client activity and LMS usage to identify training opportunities and drive adoption
- Proactively share tips, feature updates, and best practices to increase engagement
- Customize approach based on client goals, staff size, and industry-specific requirements
- Maintain accurate client records and document interactions, troubleshooting steps, and resolution paths in Salesforce
- Demonstrate strong attention to detail when entering data, managing content, and communicating technical steps to clients
- Share insights and feedback with manager to improve playbooks and customer journeys
Requirements
- 1–3 years in a client-facing role (Customer Success, Account Support, or Training)
- Experience with LMS or EdTech platforms preferred
- Excellent communication, problem-solving, and organizational skills
- Keen attention to detail in all client interactions and system work
- Ability to assess client needs and deliver thoughtful, customized solutions
- Comfort using CRM tools like Salesforce and MS Office Suite
- Experience supporting professionals in banking, insurance, or regulated industries is a plus
- Understanding of compliance training
- Familiarity with eLearning course formats (SCORM, video, assessments)
- Prior experience working remotely with cross-functional teams
