Product Operations Manager
Edify
PMPSQL
Vendor Manager
Coinbase
full-time
Posted on:
Location Type: Hybrid
Location: Mumbai • 🇮🇳 India
Visit company websiteSalary
💰 ₹3,970,700 per year
Job Level
Mid-LevelSenior
Tech Stack
PMPSQL
About the role
- Performance and relationship management of BPO Vendors
- Generate insights and present it to Vendors and Internal stakeholders
- Create and/or execute strategies to improve vendor performance
- Ensure vendors are compliant with Coinbase requirements policy wise and contractually
- Find solutions to performance related problems with a Lean Six Sigma mindset
- Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency
- Hold vendors accountable to executing Coinbase operational excellence & contractual standards
- Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
- Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
- Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
- Travel 30 - 40%
Requirements
- 3+ years of relevant vendor management or Consumer Operations experience
- Experience leading BPO operations (preferably in the Consumer space) or directly relevant Consumer Operations (Financial sector)
- Excellent communication skills and styles, both written and verbal
- Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
- Demonstrated ability to use data to drive operations improvements
- Extensive understanding of the organization's business operations and industry
- Knowledgeable of emerging trends and industry practices
- Nice to haves:
- Experience using BI tool such as Looker and Salesforce
- SQL experience a plus
- Six Sigma certification
- PMP certification
- Experience with and/or keen interest in cryptocurrency
Benefits
- target bonus
- target equity
- benefits (including medical, dental, and vision)
- Team and company-wide offsites held multiple times annually; attendance is expected and fully supported
- Reasonable accommodations to individuals with disabilities (contact accommodations[at]coinbase.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor managementBPO operationsdata analysisSQLLean Six Sigmaautomationdigitization
Soft skills
communicationleadershipproject coordinationproblem-solvingstrategic decision-making
Certifications
Six SigmaPMP
