Cogstate

General

• Support routine LMS builds, updates, and configurations using documented templates, SOPs, and established build standards.
• Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
• Manage learner enrollments, assignments, access requests, and course lifecycle updates.
• Maintain catalog accuracy, metadata, version control, and system hygiene across assigned LMS activities.
• Execute standardized LMS reports, including participation, completion, and compliance tracking.
• Perform LMS quality checks prior to handoff or publishing to ensure setup accuracy and consistency.
• Support uploads and related LMS administrative activities.
• Identify and escalate system issues, process gaps, or risks to the Associate or Senior Manager.
• Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
• Troubleshoot common LMS access, navigation, enrollment, completion, and learner account issues.
• Provide timely and professional communication regarding support requests, status updates, and next steps.
• Document issues accurately and escalate complex technical problems or requests beyond defined scope.
• Support learners and internal stakeholders by following established support processes and escalation pathways.
• Track assigned LMS requests, tasks, and deliverables using designated trackers and documentation tools.
• Maintain accurate records, documentation, status updates, and project artifacts related to assigned work.
• Assist with scheduling LMS-related meetings and maintaining supporting documentation as needed.
• Identify potential delays, missing information, or blockers and proactively communicate them to the Associate or Senior Manager.
• Verify assigned LMS activities meet documented requirements and quality standards prior to handoff.
• Support Learning Services delivery activities while ensuring broader project ownership remains with the appropriate project lead or stakeholder.

Coordinator, Learning Services

Product Manager

• In collaboration with Product Management leadership, drive the identification, definition, and benchmarking of existing clinical trials products and services
• Lead the product lifecycle from discovery to launch and iteration, including product replacement and phase-out (when appropriate) ensuring high quality and timely delivery for Clinical Trials products
• Define and maintain product roadmap/backlog and feature level KPIs, consistent with the needs of end users and customers and the Cogstate vision.
• In collaboration with product management leadership, identify, define and prioritize internal product needs through business function leader interactions and regular product swim lane reviews.
• Conduct market and end user research to identify unmet needs and prioritize action based on business strategy
• Engage with end users and customers via interviews, focus groups and other techniques to develop and maintain a clear understanding of need and the external environment
• Create and maintain end user and customer personas and journey maps
• Collaborate with key internal business stakeholders to prioritize and align customer requests and translate into product requirements
• Translate customer needs into feasible, viable and desirable product features by collaborating with design, engineering, product owner, business and marketing functions
• Work closely with product ownership function, making sure they are providing requirements to engineering based on project/feature scope and priority defined by business stakeholders
• Work collaboratively with Operations, Product Development, Quality Control, and Quality Assurance throughout the product delivery and software engineering frameworks to support the documentation and design needs such as scoping, planning, estimation, QA and QC, and AGILE ceremonies.
• Work in close collaboration with Product owner, translating business-to-technical requirements, and vice versa
• Support the Engineering and Product Development teams in developing release timelines.
• Manage stakeholder expectations of project scope, progress and delivery timelines
• Adaptably take on select product ownership type activities where needed

Product Manager, Clinical Trials

Clinical Operations

• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below.
• Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems.
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff
• Hardware shipment scheduling and documentation management.
• Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
• Interact with CRAs for site monitoring activities.

Coordinator, Clinical Operations – West Coast

Learning and Development

• Own and deliver the end-to-end L&D strategy aligned to business goals and regulatory requirements
• Develop and evolve a modern learning ecosystem incorporating micro learning, self-directed pathways, and blended/dual-modality delivery (virtual and in-person)
• Design and deliver engaging learning content across multiple formats, ensuring accessibility, scalability, and impact
• Define and embed AI capability uplift across the organization, including AI literacy, role-based expectations, and practical adoption
• Enable organization-wide AI literacy by fostering confidence, responsible usage, and integration of AI into day-to-day workflows
• Establish frameworks for capability development across leadership, functional, and enterprise skill areas
• Partner with P&C, business leaders, and SMEs to identify capability needs and deliver targeted learning solutions aligned to business priorities
• Embed learning as a cultural pillar that drives engagement, performance, and continuous development
• Oversee compliance and governance of learning, including regulatory alignment, training frameworks, and audit readiness
• Curate and manage external vendors to deliver specialized learning where required
• Manage the LMS and learning technologies, including system optimization, integrations, and learner experience
• Track, analyze, and report on learning impact, capability uplift, and adoption metrics to drive continuous improvement

Senior Learning & Development Manager

Network Engineer

• Administer, maintain, and support Windows and Linux server infrastructure and enterprise systems.
• Manage Active Directory, Group Policy, DNS, DHCP, file services, system access controls, and identity-related services.
• Perform system upgrades, patching, configuration changes, lifecycle maintenance, and controlled change activities for servers and core platforms.
• Monitor server health, performance, availability, and capacity, respond to alerts, and proactively address issues before service impact occurs.
• Administer and support LAN, WAN, wireless, VPN, firewall, switching, and routing infrastructure.
• Maintain Azure cloud infrastructure, including Azure virtual machines, networking, storage, identity, and security controls.
• Support and maintain Hyper-V virtualized environments and core virtual infrastructure services.
• Monitor network, cloud, and virtual infrastructure performance, availability, and security to ensure stable and reliable operations.
• Support backup, restore, backup verification, disaster recovery, and business continuity processes for critical systems.
• Provide high-level technical escalation support for infrastructure, server, network, virtualization, Linux, and cloud-related incidents.
• Work with internal departments and vendors to implement technical solutions, infrastructure improvements, and service enhancements.
• Follow change management processes for infrastructure changes, maintenance, upgrades, and planned maintenance activities.
• Maintain technical documentation, procedures, configuration records, and diagrams.
• Support security hardening, patch compliance, vulnerability remediation, access reviews, compliance activities, and continuous improvement initiatives.

Systems and Network Administrator

• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below.
• Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems.
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff
• Hardware shipment scheduling and documentation management.
• Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
• Interact with CRAs for site monitoring activities.
• Provide customer service and translations from English to Japanese and vice versa when needed.