Coordinator, Learning Services

Cogstate

Coordinator for Learning Services at Cogstate, advancing the science of brain health through learning management systems. Supporting training program delivery with administrative and operational tasks.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Support routine LMS builds, updates, and configurations using documented templates, SOPs, and established build standards.
Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
Manage learner enrollments, assignments, access requests, and course lifecycle updates.
Maintain catalog accuracy, metadata, version control, and system hygiene across assigned LMS activities.
Execute standardized LMS reports, including participation, completion, and compliance tracking.
Perform LMS quality checks prior to handoff or publishing to ensure setup accuracy and consistency.
Support uploads and related LMS administrative activities.
Identify and escalate system issues, process gaps, or risks to the Associate or Senior Manager.
Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
Troubleshoot common LMS access, navigation, enrollment, completion, and learner account issues.
Provide timely and professional communication regarding support requests, status updates, and next steps.
Document issues accurately and escalate complex technical problems or requests beyond defined scope.
Support learners and internal stakeholders by following established support processes and escalation pathways.
Track assigned LMS requests, tasks, and deliverables using designated trackers and documentation tools.
Maintain accurate records, documentation, status updates, and project artifacts related to assigned work.
Assist with scheduling LMS-related meetings and maintaining supporting documentation as needed.
Identify potential delays, missing information, or blockers and proactively communicate them to the Associate or Senior Manager.
Verify assigned LMS activities meet documented requirements and quality standards prior to handoff.
Support Learning Services delivery activities while ensuring broader project ownership remains with the appropriate project lead or stakeholder.

Requirements

What you’ll need

Bachelor's degree or relevant professional experience in administration, operations, customer support, training coordination, project coordination, learning support, education, healthcare, or a related field.
Learning technology, LMS, training, education, business administration, or related coursework.
Experience working within structured processes, SOPs, or administrative workflows.
Experience supporting multiple concurrent tasks, requests, or projects in a fast-paced environment.
Experience managing multiple priorities, deadlines, or requests simultaneously.
Experience using business systems, databases, software applications, or other technology platforms to complete day-to-day work.
Demonstrated ability to learn new technology systems and processes quickly.
Experience using or supporting a Learning Management System (LMS).
Experience supporting learning, training, education, enablement, or customer support programs.
Experience performing content administration, reporting, user management, or system support activities.
Experience working in regulated, compliance-focused, or quality-driven environments.
Working proficiency in Microsoft 365, including Outlook, Excel, Teams, and SharePoint.
Comfort using spreadsheets, reporting tools, and business systems to manage work and track progress.
Ability to learn new software systems and technology platforms.
Ability to follow documented SOPs, checklists, templates, and processes.
Ability to manage multiple tasks while maintaining accuracy and attention to detail.

Benefits

Comp & perks

Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Learning Management System (LMS)Content AdministrationReportingUser ManagementSystem SupportSOPsProject CoordinationData ManagementQuality AssuranceCompliance Tracking

Soft Skills

Attention to DetailCommunicationProblem-SolvingTime ManagementCustomer Support