CodeHS

Customer Success Manager

• Handle questions from customers of CodeHS
• Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
• Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
• Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
• Have a deep understanding of the CodeHS product and curriculum catalog
• Help customers with integrations between CodeHS and school and district systems
• Closely track and manage account data, identifying the current satisfaction of customers
• Keep customer satisfaction high to drive retention
• Visit local customers in person
• Travel to visit major customers in different parts of the country
• Communicate customer needs and pain points to the rest of the CodeHS team
• Work with team to ensure customers renew
• Work with school administrators and other stakeholders to improve computer science programs

Recruitment

• Partner with hiring managers across departments to understand hiring needs, role requirements, and team culture
• Develop, execute, and continuously improve sourcing strategies (e.g. internal referrals, job boards, LinkedIn, etc.) to build pipelines of high-quality candidates
• Screen candidates, conduct interviews (phone/video/in-person), and facilitate the full hiring cycle, including scheduling, feedback, and process optimization
• Maintain a consistent and engaging candidate experience throughout the recruiting process
• Own and report on recruiting metrics (e.g. time to hire, offer acceptance rate, source effectiveness) and use data to improve processes and resource allocation
• Assist with onboarding to ensure a seamless transition for new hires

Recruiter

Account Manager

• Primary responsibility to renew customer accounts
• Manage a portfolio of customer accounts
• Handle upsells and additional orders and expansions for existing customers
• Work with teachers and administrators on CodeHS implementation
• Maintain deep understanding of the CodeHS product
• Closely track and manage account data
• Keep and maintain data in a CRM for renewals reporting and projections
• Meet with school and district administrators on account check-ins
• Work with school administrators and other stakeholders to improve computer science programs
• Collaborate with Customer Success Managers on account implementation

Marketing

• Lead and execute marketing campaigns that promote CodeHS programs, curriculum, and partnerships
• Develop and manage marketing content across channels: email, blog, product updates, landing pages, and newsletters
• Write and manage compelling email campaigns for customer acquisition and engagement
• Manage and grow our social media presence to share stories, resources, and updates with our community
• Support and promote CodeHS at education conferences (virtual and in-person)
• Create case studies and customer success stories that highlight impact
• Refine brand voice and messaging to maintain consistency across all touchpoints
• Collaborate on design and marketing collateral to support product launches and outreach campaigns
• Drive teacher engagement strategies both on and off the platform to build loyalty and community
• Research and test new channels for reaching potential educators and school decision-makers
• Collaborate across teams to ensure consistent, effective messaging and create experiences that resonate with educators and school leaders

Customer Success Manager

Recruiter

Account Manager

Marketing Manager