CodeHS

Customer Success Manager

CodeHS

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $68,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Handle questions from customers of CodeHS
  • Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
  • Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
  • Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
  • Have a deep understanding of the CodeHS product and curriculum catalog
  • Help customers with integrations between CodeHS and school and district systems
  • Closely track and manage account data, identifying the current satisfaction of customers
  • Keep customer satisfaction high to drive retention
  • Visit local customers in person
  • Travel to visit major customers in different parts of the country
  • Communicate customer needs and pain points to the rest of the CodeHS team
  • Work with team to ensure customers renew
  • Work with school administrators and other stakeholders to improve computer science programs

Requirements

  • Passionate about improving access to quality education
  • Strong written and verbal communication skills
  • Extremely organized and detail oriented
  • Interest in personally learning more about coding, prior experience a plus
  • Teaching experience or working in the educational system preferred
  • 5-7% travel - may travel to visit customers, conferences, or team meet ups
Benefits
  • Company Values
  • Encourage Teaching and Learning
  • Create a Direct Positive Impact
  • Make It Fun and Creative
  • Our Operating Practices

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingaccount managementdata trackingcustomer integrationcurriculum knowledgecoding knowledge
Soft skills
communication skillsorganizational skillsdetail orientedcustomer satisfaction focusteam collaboration