Partner Support Specialist
Hewlett Packard Enterprise
Integration Support Specialist, Mandarin & English
Coda
full-time
Posted on:
Location: 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoSQL
About the role
- Guide merchants through integration setup for Payin & Payout, including sandbox access, test credentials, and Coda Portal configuration
- Address integration issues (callback failures, parameter mismatches, incorrect environment); respond to API-related queries
- Monitor and track open technical issues; escalate complex problems to relevant teams
- Collaborate with Product, Engineering, and Commercial for go-live readiness; support UAT and go-live checklist
- Track transaction success rates and error logs during early launch; report anomalies like low conversion or payment failures
- Assist partners with post-launch configurations (SFTP, Webhook reporting); investigate data discrepancies and callback anomalies
- Maintain and improve integration guides and internal documentation based on recurring issues and partner feedback
- Work with Compliance and Finance on KYC and reconciliation queries; partner with Technical Support for case handovers
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Familiarity with API integration concepts (REST preferred)
- Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
- Strong problem-solving and communication skills
- Native Mandarin speaker and fluent in English
- A willingness to learn and grow in a fast-paced technical environment
