Coda

Integration Support Specialist, Mandarin & English

Coda

full-time

Posted on:

Origin:  • 🇨🇳 China

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Job Level

Mid-LevelSenior

Tech Stack

GoSQL

About the role

  • Guide merchants through integration setup for Payin & Payout, including sandbox access, test credentials, and Coda Portal configuration
  • Address integration issues (callback failures, parameter mismatches, incorrect environment); respond to API-related queries
  • Monitor and track open technical issues; escalate complex problems to relevant teams
  • Collaborate with Product, Engineering, and Commercial for go-live readiness; support UAT and go-live checklist
  • Track transaction success rates and error logs during early launch; report anomalies like low conversion or payment failures
  • Assist partners with post-launch configurations (SFTP, Webhook reporting); investigate data discrepancies and callback anomalies
  • Maintain and improve integration guides and internal documentation based on recurring issues and partner feedback
  • Work with Compliance and Finance on KYC and reconciliation queries; partner with Technical Support for case handovers

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • Familiarity with API integration concepts (REST preferred)
  • Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
  • Strong problem-solving and communication skills
  • Native Mandarin speaker and fluent in English
  • A willingness to learn and grow in a fast-paced technical environment