After-Sales Assistant Manager
DHD Consulting
ERP
Assistant Manager, Customer Service
Arrow Components
full-time
Posted on:
Location Type: Office
Location: Shenzhen • 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes.
- Improve company cash flow by performing invoice dispute root cause analysis and facilitate customer product returns, minimizing bad debt write offs.
- Manage customer service staff, including hiring, performance management, training and employee development.
- Respond to customer escalations and performance issues of the department.
- Design, implement and improve credit issuance and billing creation processes; participate in development of key measures and reports for management of service requests.
- Track and report quality issues using reports from ERP system, customer surveys, etc., including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues.
- Coordinate and supervise the daily activities of business or technical support or production team; set priorities and coordinate work activities with other supervisors.
- Make decisions guided by policies, procedures and business plan; receive guidance and oversight from manager. Train team members and provide input to employee performance evaluations.
Requirements
- Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Manage customer service staff, including hiring, performance management, training and employee development.
- Respond to customer escalations and performance issues of the department.
- Oversee and resolve a variety of receivable discrepancies and customer invoice disputes.
- Perform invoice dispute root cause analysis and facilitate customer product returns.
- Design, implement and improve credit issuance and billing creation processes.
- Track and report quality issues using reports from ERP system, customer surveys, including returns, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice dispute root cause analysiscredit issuance processesbilling creation processesquality issue trackingperformance managementcustomer service managementemployee developmentdiscrepancy resolution
Soft skills
leadershipcommunicationproblem-solvingdecision-makingteam coordination
