Director, Global Transportation & Trade Operations
Arrow Components
ERP
After-Sales Assistant Manager
DHD Consulting
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Assist the Production Control Manager in overseeing parts department staff, including training, scheduling, and performance evaluations. Foster a positive work environment encouraging teamwork, accountability, and continuous improvement. Monitor inventory levels and manage ordering to ensure stock availability for service parts. Conduct regular inventory audits to identify discrepancies and implement corrective actions. Collaborate with suppliers to negotiate pricing and delivery terms. Serve as a point of escalation for customer inquiries and issues related to parts availability, order status, and returns. Ensure customer service standards are met by providing timely and accurate information regarding parts. Work directly with the service team to align on parts needs for maintenance and repair operations. Assist in developing and implementing procedures to streamline parts operations and improve efficiency. Analyze parts usage trends and customer feedback to identify opportunities for process enhancements and cost savings. Prepare and present reports on inventory turnover, customer satisfaction, and departmental performance metrics.
Requirements
- High school diploma or equivalent; bachelor's degree in business administration, supply chain management, or a related field is preferred. Minimum of 3 years of experience in parts management, inventory control, or customer service in an automotive industry. Familiarity with inventory management software and ERP systems.
