Customer Support

• Deliver outstanding service to global enterprise customers while building trust and promoting loyalty
• Ensure that customers have access to entitlement information, manage entitlements within customer accounts, and provide basic technical assistance
• Taking initial customer calls and answering general questions regarding company products and services
• Referring callers to appropriate resources including inbound sales, billing, technical support, etc
• Following-up to customer inquiries regarding orders and determining caller eligibility for technical support
• Translating customer updates into English and vice versa to ensure smooth communication with support engineers

Associate Customer Support Specialist – Korean Speaking

Tier 1 Customer Support Supervisor