Associate Customer Support Specialist – Korean Speaking
Red Hat
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇳 China
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Linux
About the role
- Deliver outstanding service to global enterprise customers while building trust and promoting loyalty
- Ensure that customers have access to entitlement information, manage entitlements within customer accounts, and provide basic technical assistance
- Taking initial customer calls and answering general questions regarding company products and services
- Referring callers to appropriate resources including inbound sales, billing, technical support, etc
- Following-up to customer inquiries regarding orders and determining caller eligibility for technical support
- Translating customer updates into English and vice versa to ensure smooth communication with support engineers
Requirements
- Experience in Help desk, call center, gained either through relevant education or work experience
- Exceptional customer service skills, with experience working in a customer facing environment
- A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues
- Organizational skill in prioritization and work under pressure, Time management
- Strong verbal, aural and written communications skills
- Business level of Korean and Japanese proficiency
- Some experience using Linux is an advantage
- Adaptable, flexible, and agile - able to thrive in a dynamic environment.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux
Soft skills
customer serviceproblem solvingcritical analysisorganizational skillstime managementverbal communicationaural communicationwritten communicationadaptabilityflexibility