Customer Support Specialist, RCM
Commure
Supply Chain Coordinator
Coates Group
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $53,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for daily processing or orders across the NAM, working directly with 3PL service providers and internal stakeholders.
- Act as the point of contact and communicate Delivery Schedule to all participants. Work with the Deployment team to eliminate blockers
- Maintaining and monitoring BAU delivery and major project Schedule, organizing, attending, and participating in stakeholder meetings.
- Assess any sale order risks / inventory issues and escalate appropriately
- Ensure accurate entry of customer sales orders for upload to 3PL warehouses
- Approval and allocation of sales orders for release within Frozen Zone period
- Investigation on root causes for delivery & inventory issues, providing instructions and solutions where required.
- Warehouse support when needed
- Assist Supply Chain Managers in improvement projects
- Investigate, identify and implement any opportunities to improve the logistics operation and foster continuous improvement. Support efforts to promote best practice ideas across Coates & 3PL’s.
Requirements
- Proven experience in a supply chain or logistics role – Min 3 year
- Degree qualified or equivalent experience with good overall knowledge of Supply Chain
- Proven agility and flexibility to cope with demands of multiple concurrent tasks and changes in priority of work activities
- Experience building strong working relationships with internal and external stakeholders
- Exceptional verbal and written communication skills
- Well organized (structured) way of working with strong attention to detail and solutions focused
- High attention to detail
- Competent in the Microsoft Office Suite including intermediate Excel
- Takes initiative by liaising and directly advising internal stakeholders, ensuring excellent cross department communication.
- Remains calm and flexible whilst working on multiple projects or issues simultaneously in a fast-paced environment
