Operations Support Specialist
Commure
Customer Support Specialist, RCM
Commure
full-time
Posted on:
Location: 🇧🇩 Bangladesh
Visit company websiteJob Level
JuniorMid-Level
About the role
- Troubleshoot and escalate technical issues for customers as part of the Bangladesh-based Customer Support team.
- Respond to customer requests with clear, professional, and empathetic communication.
- Ensure timely resolution of requests in line with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Adhere to escalation protocols and collaborate with Account Management, Engineering, and Operations for follow-ups.
- Track customer requests, update systems, document resolutions, and maintain basic reports on progress.
- Assist with daily task management and complete assigned workflows accurately and on time.
- Share updates on completed tasks and escalate challenges to relevant teams.
- Work on-site during night shifts (Monday to Friday) to support US time zones.
Requirements
- Master’s or Bachelor’s degree in any discipline from a reputed university is preferred.
- 0-2 years of experience in customer support or technical support preferred.
- Excellent verbal and written English communication and documentation skills.
- Proven ability to learn technical concepts and workflows quickly.
- Empathy for customers and a strong sense of accountability to drive issues to resolution.
- Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Comfortable working night shifts to accommodate US time zones.
- Comfortable learning and using tools like Zendesk, Excel, and internal systems.