Customer Support Specialist, RCM
Commure
Operations Support Specialist
Commure
full-time
Posted on:
Location: 🇧🇩 Bangladesh
Visit company websiteJob Level
Junior
About the role
- Ensure accurate data collection from MDSs (Quinyx) to determine day-to-day shift coverages and coordinate timely arrival
- Oversee Zendesk tickets, Click-up, and Slack for timely escalations internally and externally
- Coordinate transport arrangements for scribes with facilities team and validate transport claims
- Track day-to-day operational data & analytics and update appropriate trackers
- Present monthly updates to internal stakeholders and plan mitigation for variances
- Coordinate with departments to collect and collate data to meet security compliance standards and help conduct audits
- Coordinate with US stakeholders for day-to-day operations and new implementation updates
- Create and update operational SLAs & SOPs
- Assist with troubleshooting key connectivity issues
- Maintain end-to-end EHR credentialing request process
- Ensure robust EHR activation, maintenance, and troubleshooting processes
- Drive efficiency optimization, resource utilization, business process development, and tools utilization
Requirements
- Graduation (Bachelor’s) from a recognized, reputed & accredited university
- Minimum 1-2 years of relevant work experience (Operations or Project Management would be an advantage)
- Proficient in touch typing with a minimum speed of 40 WPM
- Moderately expert in Microsoft Office (Word, Excel, PowerPoint) and Gsuite (Docs, Sheets, Forms)
- Optional: Good knowledge of systems, applications, networks, infrastructure, security & compliance
- Optional: Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet)
- Strong verbal and written communication skills
- Excellent interpersonal skills and team-building capability
- Multitasking and time management skills
- Problem-solving and decision-making skills
- Conflict resolution and emotional intelligence
- Analytical skills: data collection, analysis, and interpretation
- Organizational skills and ability to prioritize workloads
- Ability to work night shifts (workdays 3 PM to 8 AM window) and be available for 1 weekend shift every week
- Ability to coordinate with US stakeholders and cross-functional teams
- Ability to maintain EHR credentialing processes and troubleshoot connectivity issues