Commure

Operations Support Specialist

Commure

full-time

Posted on:

Origin:  • 🇧🇩 Bangladesh

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Job Level

Junior

About the role

  • Ensure accurate data collection from MDSs (Quinyx) to determine day-to-day shift coverages and coordinate timely arrival
  • Oversee Zendesk tickets, Click-up, and Slack for timely escalations internally and externally
  • Coordinate transport arrangements for scribes with facilities team and validate transport claims
  • Track day-to-day operational data & analytics and update appropriate trackers
  • Present monthly updates to internal stakeholders and plan mitigation for variances
  • Coordinate with departments to collect and collate data to meet security compliance standards and help conduct audits
  • Coordinate with US stakeholders for day-to-day operations and new implementation updates
  • Create and update operational SLAs & SOPs
  • Assist with troubleshooting key connectivity issues
  • Maintain end-to-end EHR credentialing request process
  • Ensure robust EHR activation, maintenance, and troubleshooting processes
  • Drive efficiency optimization, resource utilization, business process development, and tools utilization

Requirements

  • Graduation (Bachelor’s) from a recognized, reputed & accredited university
  • Minimum 1-2 years of relevant work experience (Operations or Project Management would be an advantage)
  • Proficient in touch typing with a minimum speed of 40 WPM
  • Moderately expert in Microsoft Office (Word, Excel, PowerPoint) and Gsuite (Docs, Sheets, Forms)
  • Optional: Good knowledge of systems, applications, networks, infrastructure, security & compliance
  • Optional: Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet)
  • Strong verbal and written communication skills
  • Excellent interpersonal skills and team-building capability
  • Multitasking and time management skills
  • Problem-solving and decision-making skills
  • Conflict resolution and emotional intelligence
  • Analytical skills: data collection, analysis, and interpretation
  • Organizational skills and ability to prioritize workloads
  • Ability to work night shifts (workdays 3 PM to 8 AM window) and be available for 1 weekend shift every week
  • Ability to coordinate with US stakeholders and cross-functional teams
  • Ability to maintain EHR credentialing processes and troubleshoot connectivity issues