CNO Financial Group

Systems Engineer

• Preparing detailed specifications based on gathered requirements; analyzing requirements and evaluating multiple options to best address software system requirements
• Collecting and analyzing information from system users to assess system scope and objectives
• Performing hands-on activities to develop, tune, maintain, and support nightly processing, reporting, and query capabilities to ensure a high performing system
• Developing specifications, diagrams and flowcharts to address system needs
• Performing troubleshooting of system issues and performing ongoing maintenance and development on the system; installing software and performing moderate to major system enhancements
• Preparing and maintaining technical documentation to guide system users
• Acting as a resource to other systems analysts
• Providing input and subject matter expertise on respective systems in support of large projects
• Participating in recommending new system functionality and upgrade planning

Senior Systems Analyst, Pega

Infrastructure Engineer

• Champion collaboration platforms and drive enterprise-wide adoption (Microsoft Teams, Outlook, SharePoint, Viva Engage)
• Design and implement strategies and roadmaps across the infrastructure collaboration portfolio
• Develop roadmap for evolution from current to future state
• Identify and document technical and architecture requirements for solutions and third-party partners
• Assess and review architectural implementation of systems and projects to ensure conformance with standards
• Document all architecture design and analysis work
• Collaborate with business partners, software engineers, technology and operations leadership to advance business outcomes
• Work with 3rd party vendors and Managed Services to develop and implement technology-enabled roadmaps
• Verify compliance with all technical requirements
• Train and act as a resource for Infrastructure architecture team members and IT peers
• Resolve complex issues up to the executive level; provide proactive troubleshooting and personalized service

Lead Infrastructure Architect – Collaboration Technologies

• Serve as Tier 4 escalation point for complex physical and virtual desktop computing issues
• Design and implement strategies and roadmaps across the enterprise for Infrastructure portfolio technologies
• Develop roadmap of evolution from current to future state for in-scope infrastructure
• Identify and document technical and architecture requirements for solutions implemented by internal teams and third-party partners
• Assess and review architectural implementation of systems and projects for conformance with defined standards
• Document architecture design and analysis work
• Collaborate with business partners, software engineers, technology and operations leadership to advance business outcomes
• Work with 3rd party vendors and Managed Services team to develop and implement technology-enabled roadmaps
• Verify compliance with all technical requirements
• Train and act as a resource and mentor for Infrastructure architecture team members and IT peers
• Provide proactive troubleshooting, personalized service, and white-glove support to executive leadership
• Manage vendor relationships and align desktop computing strategies with broader business outcomes

Senior Systems Analyst, Pega

Lead Infrastructure Architect – Collaboration Technologies

Lead Infrastructure Architect, Computing Technologies