Agent Tech Support Specialist

CNO Financial Group

Agent Tech Support Specialist servicing agent inquiries, troubleshooting software issues and providing solutions. Working remotely for a leading insurance and financial services company.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

About the role

Key responsibilities & impact

Service agent inquiries including basic to moderately complex software questions and issues.
Use information provided by the agent, and defined processes and procedures to triage potential issues and provide solutions or education in the process.
Document issues and work with subject matter experts on resolutions.
Serve as the main point of contact with the agent and be responsible for following up with resolutions.
Escalate more complex issues to others as needed.
Provide guidance and solutions to resolve field issues with sales technology tools.
Respond to emails that are received in the technical support queues.
Identify and escalate software issues to subject matter experts and IT partners.
Strive to provide exceptional customer service to agents as well as other company employees.

Requirements

What you’ll need

High School Diploma or equivalent GED required.
Minimum of two years’ experience in technical support preferred.
Proficiency in Microsoft Office or similar software preferred.
Ability to analyze problems and prioritize tasks.
Effective relationship management and teamwork skills.
Conflict and issue resolution skills with the ability to multi-task.
Team-oriented with partnership-building abilities.
Strong verbal and written communication skills.
Customer-focused, able to handle escalated issues.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Performance-based bonus or sales incentive
401(k) retirement plan with company match
Short-term & long-term disability insurance
Paid time off and 10 corporate holidays
Paid parental leave
Company-paid life insurance
Mental & Financial Well-Being Resources

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportproblem analysisissue resolutioncustomer serviceMicrosoft Office

Soft Skills

relationship managementteamworkconflict resolutionmulti-taskingverbal communicationwritten communicationcustomer-focused

Certifications

High School DiplomaGED