Implementation Specialist

• Define and map operational workflows for warehouse and order management functions.
• Translate operational requirements into Manhattan Active system behaviors and functional specifications.
• Create detailed process documentation and Standard Operating Procedures (SOPs).
• Partner with Super Users to co-develop System Work Instructions for training and post-go-live support.
• Provide business input to configuration and development teams during implementation phases.
• Validate system behavior against business requirements through QA and UAT processes.
• Act as an advisor to operational and customer teams during deployment execution.
• Work with Super Users, Deployment Managers, and Training teams to align process and system documentation.
• Identify process optimization opportunities and contribute to a centralized process library.
• Leverage Manhattan and associate tools to continuously optimize warehouse operations and systems.
• Capture and communicate lessons learned to improve future rollouts.

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