Implementation Engineer, Process Focused, WMS/OMS
CMA CGM
Implementation Engineer – Process Focused, Manhattan WMS/OMS
CMA CGM
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Define and map operational workflows for warehouse and order management functions.
- Translate operational requirements into Manhattan Active system behaviors and functional specifications.
- Create detailed process documentation and Standard Operating Procedures (SOPs).
- Partner with Super Users to co-develop System Work Instructions for training and post-go-live support.
- Provide business input to configuration and development teams during implementation phases.
- Validate system behavior against business requirements through QA and UAT processes.
- Act as an advisor to operational and customer teams during deployment execution.
- Work with Super Users, Deployment Managers, and Training teams to align process and system documentation.
- Identify process optimization opportunities and contribute to a centralized process library.
- Leverage Manhattan and associate tools to continuously optimize warehouse operations and systems.
- Capture and communicate lessons learned to improve future rollouts.
Requirements
- Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or a related field.
- 4–6 years of experience in warehouse or order management process design and implementation.
- Strong familiarity with Manhattan WMS and/or OMS platforms.
- Experience working in 3PL, distribution, or fulfillment environments required.
- Experience in cross-functional deployment teams preferred.
- Strong analytical and process mapping skills.
- Excellent written and verbal communication skills.
- Ability to collaborate across technical and non-technical teams.
- Self-directed and organized with the ability to manage multiple priorities.
- Experience with documentation tools (e.g., Visio, Lucidchart, Confluence, MS Office).
- Willingness to travel to deployment sites as needed (60–75% travel required).
