Recruiting Coordinator
Donor Network West
Customs Brokerage Manager
Clutch Global Logistics, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supervise the team of entry writers and manage team performance to KPIs
- Collaborate to streamline brokerage workflows to optimize entry processing time, reduce errors, and enhance client service
- Manage capacity and entry volume across the team to ensure high quality performance
- Co-lead weekly team huddles, identify focus areas, provide coaching to entry writing team, and assist with performance reviews
- Serve as a consultant on U.S. customs laws, regulations (e.g., 19 CFR), and partner government agency (PGA) requirements
- Act as escalation for entry questions and difficult entries (PGAs, bonds, drawback, valuation)
- Oversee classification, valuation, and admissibility procedures
- Stay up to date with CBP rulings, trade policy changes, and industry developments (e.g., USMCA, Section 301/232/IEEPA, antidumping/countervailing duties)
- Act as a senior liaison with clients on compliance matters, import requirements, and regulatory changes
- Collaborate with sales, operations, and finance teams to support client onboarding, questions, and issue resolution
- Assist with new account implementation
- Work with Director of Compliance to enhance the CHB department’s use of CargoWise and assist with implementation of an AI solution
- Support implementation of new systems and continuous process improvement
- Identify, develop, implement, and oversee new product offerings
Requirements
- Positive Attitude: Maintains a good outlook toward work, coworkers, and customers; Displays excellent customer service and leaves customers smiling; Strives to affect others positively.
- Work Standards: Consistently establishes work processes to achieve a high level of productivity and superior results; Overcomes obstacles to finish the assignment; Accepts responsibility for all outcomes of one's work; Recognizes shortcomings and works to overcome and improve; Learns from failures but is not deterred by them.
- Managing Work: Balances multiple and often conflicting priorities; effectively manages time; Ability to multitask.
- Initiating Action: Acts proactively to solve problems even if they may not be directly their own; Develops new ideas and solutions without prompting; does not wait for direction; Identifies solutions proactively; Exceed job requirements.
- Decision Making: Able to operate in an autonomous environment; works well under pressure; Balances multiple and often conflicting priorities; Comfortable with asking for help; Uses logic to think through decisions; Consistently attempts solving problems/making decisions prior to seeking help.
- Collaboration: Works effectively in a team; Facilitates mutually beneficial relationships; Strives to achieve team goals; Able to put personal differences aside for the benefit of the team; Proactively offers to help.
- Building Trust: Dedicated to honesty; Hold to commitments; Earns the trust of others both internally and externally. Gives respect and compassion.
- Adaptability: Views changes and new situations as opportunities for learning or growth; Has a positive attitude and overcomes challenges; Flexible and able to quickly and effectively modify to cope with work environment changes; Alters ineffective behaviors accordingly.
- Information Technology Fluency: Comfortable with most basic productivity hardware and software; Basic ability to manipulate, store, delete, copy, and move digital files; Intermediate knowledge of Word, Excel, Outlook, and PowerPoint.
- Current Licensed US Customs Broker or awaiting License
- College Degree
- At least one year of relevant professional experience managing direct reports
- At least three years of relevant professional experience working in a customs brokerage or compliance manager department
- Preferred: Related professional experience working with CargoWise system
