Clutch Global Logistics, Inc.

Manager

• Supervise the team of entry writers and manage team performance to KPIs
• Collaborate to streamline brokerage workflows to optimize entry processing time, reduce errors, and enhance client service
• Manage capacity and entry volume across the team to ensure high quality performance
• Co-lead weekly team huddles, identify focus areas, provide coaching to entry writing team, and assist with performance reviews
• Serve as a consultant on U.S. customs laws, regulations (e.g., 19 CFR), and partner government agency (PGA) requirements
• Act as escalation for entry questions and difficult entries (PGAs, bonds, drawback, valuation)
• Oversee classification, valuation, and admissibility procedures
• Stay up to date with CBP rulings, trade policy changes, and industry developments (e.g., USMCA, Section 301/232/IEEPA, antidumping/countervailing duties)
• Act as a senior liaison with clients on compliance matters, import requirements, and regulatory changes
• Collaborate with sales, operations, and finance teams to support client onboarding, questions, and issue resolution
• Assist with new account implementation
• Work with Director of Compliance to enhance the CHB department’s use of CargoWise and assist with implementation of an AI solution
• Support implementation of new systems and continuous process improvement
• Identify, develop, implement, and oversee new product offerings

Customs Brokerage Manager