CluneTech

Data Analyst

• Manage and optimise promotion reporting systems, including administration, workflows, and troubleshooting
• Oversee pixel/tag setup, ensuring best practices, education, and troubleshooting for clients and internal teams
• Analyse and interpret promotional data to generate actionable insights for strategic decision-making
• Create reports and dashboards using data visualisation tools to communicate performance insights to stakeholders
• Develop, optimise, and maintain complex PostgreSQL queries for data extraction, manipulation, and reporting
• Provide ad-hoc intelligence and strategic recommendations to leadership
• Set up, execute, and evaluate client email and SMS marketing campaigns
• Conduct competitive research to support client promotion planning
• Act as the ‘Internal Expert’ by documenting and educating on best practices for campaign tracking and reporting
• Maintain excellent communication with clients and internal stakeholders to ensure thorough information exchange
• Stay updated on data privacy regulations and best practices, making proactive recommendations

Marketing Data Analyst

• Handle and resolve offline tax cases that cannot be processed automatically by the Sprintax software
• Prepare and review individual federal and state tax returns (Form 1040-NR and state equivalents) for nonresident taxpayers
• Analyze supporting tax documentation, income statements (W-2, 1042-S, 1099, etc.) and residency information to ensure accurate tax treatment
• Identify and escalate any complex or high-risk cases to senior team members or tax experts
• Communicate with other teams via email or internal ticketing systems to clarify missing information and provide updates on case progress
• Maintain accurate records of tax cases handled and ensure timely resolution in accordance with internal service level agreements
• Stay up to date with IRS and state tax guidance relevant to nonresident aliens, students, and scholars
• Support other operational or compliance tasks as required during peak season

Marketing Data Analyst

Junior Tax Specialist