Logistics Coordinator
Pavago
Swift
Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Provide top-tier technical support via chat and email to new and existing customers
- Build and maintain lasting customer relationships
- Work with a diverse, international client base across multiple industries and regions
- Help improve technical documentation and internal knowledge base for troubleshooting
- Represent CloudTalk professionally while solving customer issues with empathy and efficiency
- Operate as part of the Customer Support L1 team, collaborating with colleagues and escalating issues when needed
- Support CloudTalk’s AI-powered business communication platform and assist customers across time zones
Requirements
- Fluent English (CV must be submitted in English)
- Spanish is a plus
- Basic technical acumen / tech savvy
- Genuine interest in technology and eagerness to learn
- Adaptable, resilient and able to thrive in a fast-paced environment
- Team player ready to support teammates
- Self-starter who takes ownership and works with minimal supervision
- Willingness to improve technical documentation and internal knowledge base
- Availability to work afternoon/evening shifts: Monday–Friday 14:00–22:30 or 15:30–00:00
- No specific years of experience required; training provided
