CloudTalk

Customer Support

• Provide top-tier technical support via chat and email
• Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
• Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
• Inspect logs, replicate issues, and gather data for deeper analysis
• Handle a high volume of conversations with accuracy and focus
• Document troubleshooting steps and contribute to our knowledge base
• Represent CloudTalk with empathy, clear communication, and ownership

Customer Support Representative

Customer Success Manager

• Own the Success, Renewals & Expansion – ensuring customers extract maximum value from CloudTalk.
• Be a trusted product expert – guide clients through best practices and help customers leverage advanced features.
• Enhance customer health – monitor usage, prevent roadblocks, and improve retention through analytics tools.
• Close collaboration with Sales & Product – ensure seamless handoffs and contribute to product innovation.

Customer Support Representative

Customer Success Manager, EN/DE