CloudTalk

Customer Support

• Provide top-tier technical support via chat and email to new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base across multiple industries and regions
• Help improve technical documentation and internal knowledge base for troubleshooting
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency
• Operate as part of the Customer Support L1 team, collaborating with colleagues and escalating issues when needed
• Support CloudTalk’s AI-powered business communication platform and assist customers across time zones

Customer Support Representative