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CloudTalk

Customer Support Representative

CloudTalk

Customer Support Representative providing technical support via chat and email for CloudTalk's VOIP solutions. Engaging with customers to resolve issues and improve service quality.

Posted 5/3/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 €600 per monthWebsite

Tech Stack

Tools & technologies
FirewallsVoIP

About the role

Key responsibilities & impact
  • Provide top-tier technical support via chat and email
  • Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
  • Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
  • Inspect logs, replicate issues, and gather data for deeper analysis
  • Handle a high volume of conversations with accuracy and focus
  • Document troubleshooting steps and contribute to our knowledge base
  • Represent CloudTalk with empathy, clear communication, and ownership

Requirements

What you’ll need
  • No previous VOIP experience required – we'll teach you everything
  • Basic computer troubleshooting skills
  • Comfortable navigating system settings
  • Enjoy understanding how things work
  • Ability to dig into logs, connection tests, or edge cases
  • Clear English communication (C1)
  • Spanish is a plus

Benefits

Comp & perks
  • 1-1 Coaching sessions with our resident communications advisor
  • Learning and Development Budget
  • Unlimited Paid Time Off
  • Volunteering Days
  • MacBook for work
  • Recharge Fridays once per quarter
  • Multisport Card
  • Referral bonuses
  • Virtual & physical team buildings
  • Company merchandise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VOIP troubleshootingcomputer troubleshootinglog analysisconnection testingconfiguration error diagnosisaudio quality issue diagnosisdevice setuplatency diagnosisjitter diagnosisfirewall troubleshooting
Soft Skills
clear communicationempathyownershipaccuracyfocusproblem-solvingcuriosityattention to detailcustomer serviceadaptability