Customer Success Manager, EN/DE

CloudTalk

Customer Success Manager ensuring long-term client success for CloudTalk's AI-powered business communication platform. Collaborating closely with Sales & Product to drive renewals and expansion.

Posted 4/27/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the Success, Renewals & Expansion – ensuring customers extract maximum value from CloudTalk.
Be a trusted product expert – guide clients through best practices and help customers leverage advanced features.
Enhance customer health – monitor usage, prevent roadblocks, and improve retention through analytics tools.
Close collaboration with Sales & Product – ensure seamless handoffs and contribute to product innovation.

Requirements

What you’ll need

Customer-first mindset
Data-driven & analytical
Technical aptitude
Industry knowledge in B2B SaaS
Proven experience in Customer Success/Support or Onboarding in a SaaS company
Familiarity with customer tools like Zendesk, Custify, Planhat, Velaris, or HubSpot
Business fluency in English and German

Benefits

Comp & perks

Unlimited Paid Time Off
Volunteering Days
MacBook for work
1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget
Recharge Fridays once per quarter
Fitness Allowance
Referral bonuses
Virtual & physical team buildings
Company merchandise

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-first mindsetdata-drivenanalyticaltechnical aptitude