CloudShare

Chief Operating Officer

• Partner closely with the CEO and executive leadership team to drive company strategy, operational alignment, and scalable business execution.
• Lead company-wide operational cadence, including business reviews, performance management, cross-functional planning, and execution tracking.
• Build and optimize scalable processes, systems, and operational frameworks to support continued company growth.
• Align Sales, Marketing, Customer Success, Product, and Operations teams around shared company goals, revenue performance, and customer outcomes.
• Drive operational excellence across the customer lifecycle, including onboarding, adoption, retention, expansion, and overall customer experience.
• Partner with Finance on forecasting, budgeting, resource planning, and operational performance management.
• Establish and track key SaaS operational metrics, ensuring data-driven decision-making across the organization.
• Improve organizational efficiency, scalability, and cross-functional collaboration while driving accountability and execution consistency.
• Lead, mentor, and develop high-performing teams and managers while fostering a culture of transparency, ownership, and customer focus.
• Support CloudShare’s growth and organizational evolution by helping scale teams, operational structure, and internal processes.

Chief Operating Officer – COO

Content Marketing Manager

• Develop and execute content initiatives that support brand awareness, demand generation, customer engagement, and pipeline growth
• Create high-quality content across multiple channels including long-form content, blogs, case studies, website content, email campaigns, social media, sales enablement materials, presentations, webinars, and case studies
• Build and maintain the content calendar in alignment with marketing campaigns, product launches, company initiatives, and thought leadership efforts
• Partner closely with Product, Sales, Customer Success, and leadership teams to translate technical concepts into clear, customer-focused messaging
• Manage and partner closely with external vendors for various marketing needs
• Ensure all content aligns with and elevates CloudShare’s brand voice, messaging, and positioning across all channels
• Optimize content and implement best practices for SEO and GEO to improve visibility, engagement, and organic growth
• Monitor content performance metrics including organic traffic, engagement, conversion rates, search rankings, referral sources, and AI-driven visibility trends
• Monitor content performance and engagement metrics, providing recommendations for continuous improvement and content optimization
• Support the development of thought leadership content that positions CloudShare as an industry leader in virtual labs, cloud environments, and enterprise training solutions
• Stay current on emerging industry, marketing, and technology trends

Support Engineer

• Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
• Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
• Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
• Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
• Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
• Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
• Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
• Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
• Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
• Ensure timely communication and updates to customers throughout the support process.

Chief Operating Officer – COO

Content Marketing Manager

Technical Support Analyst