CloudShare

Implementation Specialist

• Lead end-to-end implementation projects for new customers: kick-off, project planning, resource coordination, milestones, risk identification/mitigation, go-live readiness.
• Translate customer business objectives, environment needs and workflows into a configuration of the CloudShare platform (labs, sandbox templates, integrations, usage policies, analytics).
• Deliver customer onboarding: environment provisioning, template setup, network & VM configuration, roles/permissions, usage controls, analytics setup.
• Provide training (both virtual and possibly on-site) to customer admins, trainers and end-users: how to create, clone and manage virtual labs; best-practice usage; adoption techniques.
• Drive customer adoption and value: monitor usage metrics, user engagement, provide proactive recommendations for optimisation and best practices.
• Serve as primary internal advocate for the customer during implementation: communicate status, escalate issues, ensure alignment with product, support and engineering teams.
• Document implementation plans, customer requirements, project status, training materials, and post-go-live check-in outcomes.
• Capture customer feedback on the platform and implementation experience; collaborate with Product and Engineering to refine the onboarding process and product features.
• Manage multiple concurrent projects/customers and adapt processes for scale and repeatability.
• Ensure client satisfaction and help the customer transition cleanly into the ongoing Customer Success / Account Management phase.

Customer Implementation Manager