CloudShare

Technical Account Manager

• CloudShare is a B2B cloud computing company delivering virtual hands-on experiences for demos, POCs, and training.
• Responsible for driving customer performance, retention, and growth through onboarding, product engagement, and account optimization.
• Develop, grow, and manage strategic customer accounts.
• Identify and solve product adoption issues for customers.
• Meet and exceed customer retention and growth goals.
• Oversee the expansion strategy for each customer and drive growth.
• Create customer playbooks with Senior Leadership and CS teams.
• Capture customer feedback and communicate to internal teams.
• Provide expertise and training to customers.
• Improve internal processes to drive team efficiency and enhance customer experience.
• Track and analyze customer account health data and utilize analytics to inform retention and expansion decisions.

• Drive customer performance, retention, and growth for enterprise clients.
• Lead customers through effective onboarding and foster product engagement.
• Ensure ongoing account optimization and expansion.
• Set clear expectations and respond proactively to customer needs.
• Collaborate cross-functionally to maximize the value of CloudShare’s platform.
• Develop, grow, and manage strategic customer accounts.
• Identify and solve product adoption issues for customers.
• Meet and exceed customer retention and growth goals.
• Oversee expansion strategy and drive growth for assigned customers.
• Create customer playbooks with Senior Leadership and CS teams.
• Capture customer feedback and communicate to internal teams.
• Provide expertise and training to customers.
• Improve internal processes to drive team efficiency and customer experience.
• Track and analyze data pertaining to customer account health and adoption trends.