CloudShare

Account Executive

• Own the full sales cycle from prospecting to close, including both inbound and outbound sales activities.
• Build, manage, and maintain a healthy sales pipeline while consistently meeting and exceeding revenue targets.
• Identify, engage, and develop relationships with prospective customers through strategic outreach, discovery, and consultative selling.
• Build trusted relationships with key decision-makers and stakeholders, understanding their business challenges and positioning CloudShare's solutions to deliver measurable value.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Marketing to deliver an exceptional customer experience and ensure customer feedback helps shape future product development.
• Maintain accurate pipeline forecasts and sales activity, providing visibility into opportunities and business performance.

Account Executive – Enterprise

Customer Success Manager

• Own the overall Customer Success strategy and execution across onboarding, adoption, customer health, renewals, retention, and expansion.
• Lead, mentor, and develop a high-performing Customer Success organization, creating a culture of accountability, customer obsession, and continuous improvement.
• Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction, and overall customer outcomes.
• Build scalable customer success processes, playbooks, and operational frameworks that support continued company growth.
• Develop customer segmentation strategies, success plans, health scoring, and proactive engagement models.
• Partner closely with Sales, Product, Professional Services, Marketing, and Support to deliver a seamless customer experience throughout the customer lifecycle.
• Serve as the executive sponsor for strategic enterprise customers, building trusted relationships and supporting executive-level engagements.
• Establish and monitor key Customer Success KPIs, providing regular reporting and data-driven recommendations to executive leadership.
• Identify opportunities to improve customer adoption, reduce churn, and increase expansion opportunities.
• Build scalable forecasting and operational planning processes for renewals, customer health, and team capacity.

VP of Customer Success

Human Resources

• Own and administer employee benefits programs, including enrollments, life events, open enrollment, vendor management, payroll reconciliations, and employee communications.
• Lead the administration, optimization, and continuous improvement of HR systems (ADP TotalSource/HRIS), ensuring data integrity, accurate reporting, and efficient HR processes.
• Manage compensation programs, including salary reviews, market benchmarking, bonus administration, compensation analysis, and reporting for leadership.
• Ensure compliance with federal, state, and local employment laws by maintaining HR policies, employee documentation, handbook updates, audits, and regulatory requirements.
• Serve as a trusted HR partner to employees and managers by providing guidance on HR policies, employee relations, performance management, workplace concerns, and organizational best practices.
• Support employee engagement, recognition, internal communications, and company events while helping foster a positive and high-performing culture.
• Manage full-cycle recruitment for assigned roles, partnering with hiring managers on workforce planning, sourcing, interviewing, offers, onboarding, and delivering an exceptional candidate experience.
• Oversee day-to-day office operations, vendor relationships, workplace services, and administrative initiatives to ensure an efficient and engaging office environment.
• Develop and improve scalable HR programs, processes, and workflows that enhance operational efficiency and support business growth.
• Prepare and analyze HR metrics, compensation data, and workforce reports to support data-driven decision-making.

Human Resources Generalist

People Operations

• Partner with executive leadership to align people strategy with business goals and support organizational growth.
• Lead key people programs, including performance management, employee development, engagement, retention, and succession planning.
• Drive workforce planning, organizational design, and talent strategies to support current and future business needs.
• Oversee day-to-day office operations and employee experience initiatives for the Denver office.
• Coach and support managers on leadership, employee development, organizational effectiveness, and change management.
• Lead compensation, benefits, HR operations, compliance, and employee relations initiatives.
• Develop scalable people processes, programs, and policies that support a high-performing culture.
• Establish and track key people metrics to drive data-informed decisions and continuous improvement.
• Serve as a strategic partner to leaders across the business while helping scale and strengthen the People function.

Director, People Ops

Chief Operating Officer

• Partner closely with the CEO and executive leadership team to drive company strategy, operational alignment, and scalable business execution.
• Lead company-wide operational cadence, including business reviews, performance management, cross-functional planning, and execution tracking.
• Build and optimize scalable processes, systems, and operational frameworks to support continued company growth.
• Align Sales, Marketing, Customer Success, Product, and Operations teams around shared company goals, revenue performance, and customer outcomes.
• Drive operational excellence across the customer lifecycle, including onboarding, adoption, retention, expansion, and overall customer experience.
• Partner with Finance on forecasting, budgeting, resource planning, and operational performance management.
• Establish and track key SaaS operational metrics, ensuring data-driven decision-making across the organization.
• Improve organizational efficiency, scalability, and cross-functional collaboration while driving accountability and execution consistency.
• Lead, mentor, and develop high-performing teams and managers while fostering a culture of transparency, ownership, and customer focus.
• Support CloudShare’s growth and organizational evolution by helping scale teams, operational structure, and internal processes.

Chief Operating Officer – COO

Content Marketing Manager

• Develop and execute content initiatives that support brand awareness, demand generation, customer engagement, and pipeline growth
• Create high-quality content across multiple channels including long-form content, blogs, case studies, website content, email campaigns, social media, sales enablement materials, presentations, webinars, and case studies
• Build and maintain the content calendar in alignment with marketing campaigns, product launches, company initiatives, and thought leadership efforts
• Partner closely with Product, Sales, Customer Success, and leadership teams to translate technical concepts into clear, customer-focused messaging
• Manage and partner closely with external vendors for various marketing needs
• Ensure all content aligns with and elevates CloudShare’s brand voice, messaging, and positioning across all channels
• Optimize content and implement best practices for SEO and GEO to improve visibility, engagement, and organic growth
• Monitor content performance metrics including organic traffic, engagement, conversion rates, search rankings, referral sources, and AI-driven visibility trends
• Monitor content performance and engagement metrics, providing recommendations for continuous improvement and content optimization
• Support the development of thought leadership content that positions CloudShare as an industry leader in virtual labs, cloud environments, and enterprise training solutions
• Stay current on emerging industry, marketing, and technology trends

Support Engineer

• Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
• Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
• Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
• Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
• Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
• Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
• Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
• Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
• Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
• Ensure timely communication and updates to customers throughout the support process.