Chief Operating Officer – COO

CloudShare

Chief Operating Officer overseeing operational excellence and strategic growth at AI-first SaaS company. Collaborating closely with executive leadership to drive predictable business performance.

Posted 6/9/2026full-timeDenver • Colorado • 🇺🇸 United StatesLead💰 $200,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Partner closely with the CEO and executive leadership team to drive company strategy, operational alignment, and scalable business execution.
Lead company-wide operational cadence, including business reviews, performance management, cross-functional planning, and execution tracking.
Build and optimize scalable processes, systems, and operational frameworks to support continued company growth.
Align Sales, Marketing, Customer Success, Product, and Operations teams around shared company goals, revenue performance, and customer outcomes.
Drive operational excellence across the customer lifecycle, including onboarding, adoption, retention, expansion, and overall customer experience.
Partner with Finance on forecasting, budgeting, resource planning, and operational performance management.
Establish and track key SaaS operational metrics, ensuring data-driven decision-making across the organization.
Improve organizational efficiency, scalability, and cross-functional collaboration while driving accountability and execution consistency.
Lead, mentor, and develop high-performing teams and managers while fostering a culture of transparency, ownership, and customer focus.
Support CloudShare’s growth and organizational evolution by helping scale teams, operational structure, and internal processes.

Requirements

What you’ll need

10+ years of executive leadership experience in SaaS or enterprise software environments.
Proven experience scaling high-growth SaaS companies, ideally from $10M–$50M ARR and beyond.
Strong operational leadership experience across customer-facing and cross-functional business functions.
Deep understanding of SaaS business models, operational metrics, forecasting, and growth drivers.
Proven ability to lead and align cross-functional teams in fast-paced, scaling environments.
Track record of improving operational efficiency, customer retention, and overall business performance.
Experience working closely with executive leadership, board members, and investors.
Strong strategic thinking and execution capabilities, with a hands-on and data-driven approach.
Excellent leadership, communication, and organizational management skills.
Ability to build scalable processes and teams while maintaining agility and operational efficiency.

Benefits

Comp & perks

Medical, Dental, Vision benefits
401K
Flexible PTO
12 Paid Holidays
Hybrid work (3 days in office) with modern downtown Denver location
Free Parking
Onsite Gym

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS business modelsoperational metricsforecastingbudgetingresource planningperformance managementprocess optimizationdata-driven decision-makingcustomer lifecycle managementcross-functional planning

Soft Skills

strategic thinkingexecution capabilitiesleadershipcommunicationorganizational managementmentoringcollaborationaccountabilitycustomer focustransparency