Cloudflare

Machine Learning Engineer

• Architect Semantic Layers: Design and develop the software infrastructure to layer semantic meaning over our existing data stack, including Kubernetes, Trino, and Iceberg.
• Build Knowledge Graphs: Construct and maintain large-scale knowledge graphs from unstructured and structured sources to enable advanced reasoning.
• Develop AI Software: Build production-grade software and APIs that leverage LLMs and Graph RAG pipelines to solve complex business queries.
• Enhance Data Intelligence: Implement embedding-based retrieval and semantic deduplication to improve the precision and reliability of AI agents.
• Collaborate on AI Solutions: Work with cross-functional teams to deploy conversational agents and automated diagnostics tools that turn data into actionable business value.

Growth Marketing

• Define, develop, and execute a global partnership strategy focused on increasing developer platform usage, user acquisition, and overall brand presence within target communities.
• Build and maintain deep relationships with key external stakeholders, including educational institutions, startup/venture capital/accelerators, and growth partners.
• Work closely with Marketing, Sales, and Developer Relations teams on partnership execution.
• Lead all aspects of the partnership lifecycle from prospecting to ongoing relationship management.
• Lead and execute programs from inception to scale.

Director of Growth Programs

Learning and Development

• Own the design and implementation of company-wide Talent Review and Succession Planning processes to identify, assess, and develop employees for critical roles.
• Develop and manage career pathing frameworks and competency models that support employee growth and organizational agility.
• Partner closely with People Analytics and HRBPs on our employee listening strategy; leverage insights to shape our learning & talent strategies.
• Analyze talent insights to inform workforce needs assessment, evaluate talent process effectiveness, and drive organizational decision making.
• Integrate diversity and inclusion principles into all talent management and succession processes.
• Embed AI into all talent workflows to elevate efficiency, accuracy, decision quality, and customer experience for employees and managers.
• Analyze performance data to identify trends, ensure consistency, and recommend enhancements to drive higher employee engagement and productivity.

Talent Development Partner

Customer Success Manager

• You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience.
• You will act as the primary point of contact for Cloudflare customers and will be "the face of the business."
• You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.
• You will meet with customers regularly to help them generate value from their partnership with Cloudflare.
• These conversations may happen in-person or via video conference.
• Cloudflare delivers cutting-edge products and services, iterates super quickly based on customer needs.
• You will maintain a deep understanding of Cloudflare's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams.
• You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.
• You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.

Associate Customer Success Manager

Developer Relations

• Identify and evaluate promising new models. Work directly with external model teams — research labs, open-source maintainers, and partner organizations — to bring their work to Cloudflare. Serve as the technical point of contact through integration and launch.
• Author tutorials, technical blog posts, and documentation that help developers understand and adopt our AI offerings. Make complex concepts accessible.
• Actively participate in developer communities like Discord. Provide technical support, gather feedback, and build relationships with developers and contributors.
• Build demos, sample applications, and reference implementations that showcase what's possible with Cloudflare's AI infrastructure.
• Synthesize feedback from developers and model partners into actionable insights for Product and Engineering teams. Influence roadmap, API design, and feature prioritization.
• Present at conferences, meetups, and online events through technical talks, workshops, and live demonstrations.

Models Engineer, Developer Relations

Administrative Assistant

• Proactively manage and de-conflict three complex calendars across US Eastern and UK time zones.
• Act as the first line of defense for the VPs.
• Manage international and domestic travel arrangements and file expense reports.
• Handle sensitive and confidential materials regarding organizational structure and people.
• Identify process improvements to make the VPs' offices run more efficiently.
• Foster strong relationships with other Admins, EAs, cross-functional partners and business leaders.

Senior Administrative Assistant – People Team

Solutions Engineer

• Serve as a trusted technical advisor throughout a customer’s lifecycle.
• Collaborate with Digital Customer Success Managers and other teams.

Digital Customer Solutions Engineer

Technical Account Manager

• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time.
• Ability to work one weekend every quarter.
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

• Support three key VP-level leaders
• Manage complex executive calendars
• Coordinate international and domestic travel
• Handle procurement and expenses
• Foster relationships with cross-functional partners

Senior Administrative Assistant – People & Places

QA Engineer

• Drive the strategy and execution for managing high-value, strategic partners across Turkey & Qatar.
• Lead the development of joint business plans, work with senior partner stakeholders to align on mutual growth objectives, and ensure partners have the resources and support needed to drive partner-sourced revenue.
• Responsible for developing, managing, and optimizing key partner relationships globally, including driving the full sales lifecycle from opportunity registration to deal closure.
• Influence partners’ go-to-market strategies, manage and optimize partner incentive programs, and collaborate closely with internal teams to achieve revenue and strategic goals.
• Leading partner business planning and execution for strategic global accounts.
• Collaborating with sales teams on joint partner territory planning and alignment to maximize partner-sourced revenue.
• Driving partner sales enablement, including advanced training and certifications for both sales and technical teams.
• Coordinating demand generation and GTM activities in collaboration with partners and internal teams.
• Developing and influencing partner strategies to ensure alignment with Cloudflare’s business objectives and revenue goals.
• Sharing analytics, metrics, and insights with executive and technical champions both internally and within partner organizations.
• Managing partner programs, including MDF, SPIFF, and other incentive programs, to drive growth and success.

Machine Learning Engineer

Director of Growth Programs

Talent Development Partner

Associate Customer Success Manager

Models Engineer, Developer Relations

Senior Administrative Assistant – People Team

Digital Customer Solutions Engineer

Technical Account Manager

Technical Account Manager

Senior Administrative Assistant – People & Places

Partner Account Manager