Data Center DCIM Program Leader – Infrastructure Operations

Cloudflare

DCIM Program Leader at Cloudflare, overseeing Data Center Infrastructure Management and operational scalability. Leading cross-functional teams for performance and security of global infrastructure.

Posted 5/29/2026full-timeColorado, District of Columbia, Texas, Washington • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ERPITSM

About the role

Key responsibilities & impact

Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
Drive a culture of continuous improvement by championing standardization, optimization, and automation.
Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide.
Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests.
Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2.
Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk.
Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
4+ years managing a major DCIM platform (Nlyte preferred).
Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
Experience with leading change management in ERP and asset management transformation efforts.
Expert with ERP asset management and maintenance management functionalities.
Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
Ability to analyze complex data and generate detailed reports.
Exceptional attention to detail and strong organizational skills.
Excellent problem-solving and root cause analysis capabilities.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.
Customer service-oriented with a proactive and collaborative team approach.

Benefits

Comp & perks

Health insurance
Paid time off (PTO)
Flexible work arrangements
Professional development opportunities
401(k) matching

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API integrationdatabase integrationasset managementcapacity planningdata center operationsITIL v4change managementinventory controlNlyteERP

Soft Skills

leadershipcommunicationproblem-solvingorganizational skillsattention to detailcollaborationcustomer servicementoringstrategic thinkingcontinuous improvement

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Business AdministrationITIL certification