Cloudflare

Frontend Engineer

• We're looking to grow our front-end product team with highly motivated individuals who are excited to work with product owners, designers, and systems engineers.
• You should have experience working with large-scale JavaScript applications and a track record of building great products.
• Must care deeply about the quality of your and the team's code, as well as the product functionality and user experience.
• Work closely with our design/UX team and be comfortable seeking feedback from non-technical sources.
• Build and maintain the Cloudflare Dashboard, a large TypeScript / React application, maintain a suite of common components published on npm, and build/package with Webpack.
• Other technologies include Redux, Fela, GraphQL, Apollo, Jest, Enzyme, Cypress, and D3.

Front End Product Engineer

Manager

• Lead a global red team and efficacy engineers
• Develop priorities for the security organization
• Manage full-chain red team operations
• Establish framework for testing security efficacy
• Collaborate with Blue Team for immediate defensive improvements

Red Team Manager

Solutions Engineer

• Act as a technical keystone through the entire sales cycle - pre and post sales.
• Work closely with Enterprise prospects and customers for success on the Cloudflare platform.
• Train and onboard new customers via various methods (video-conference, in person, documentation).
• Support long-term customer success with Cloudflare technology.
• Develop new firewall rules, performance caching strategies, and internal tools/scripts for customers.
• Collaborate with teams from Sales, Product, Engineering, and Customer Support for customer advocacy.

Senior Solutions Engineer, GCR Named Accounts

People Operations

• Champion the Employee Lifecycle: Take ownership of end-to-end processes including onboarding, internal transfers, organization changes/compensation changes and offboarding.
• Architect of Process Documentation: Create, maintain, and regularly amend Standard Operating Procedures (SOPs) for Ops-related processes.
• HR-to-Payroll Ownership: Manage the preparation and submission of accurate payroll data.
• Systems Super-User: Maintain and optimize tech stack ensuring clean, reliable data within Workday.
• Subject Matter Expertise: Act as the first line of support for employee inquiries.
• Drive Operational Excellence: Identify opportunities for automation and reduce manual work.
• Data Integrity & Compliance: Maintain accuracy in employee records and perform audits.
• Cross-Functional Collaboration: Partner with People Team, Legal, IT, and Finance.

People Ops Specialist

Consultant

• Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare’s solutions in particular Cloudflare’s worker and workers AI platforms.
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments.
• Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.
• Design and configure comprehensive, tailored solutions with a focus on Application Security, utilizing Cloudflare Workers to optimize and direct global traffic and Network Security.
• Support the account team by navigating and managing complex configurations heavily reliant on Terraform to ensure seamless operational stability.
• Serve as a high-speed conduit between the customer and internal Cloudflare teams (Product, Support, Engineering), effectively advocating for customer needs and influencing product roadmaps.
• Manage complex, fast-moving technical discussions primarily through Slack, acting as a guide for the customer even when formal calls are difficult to schedule.
• Leverage your deep knowledge of AI/LLM concepts to align Cloudflare’s capabilities with the customer’s AI-focused culture and future technological goals.
• Stay with the account post-migration as a trusted advisor to identify future strategic initiatives, including a transition into Network Security and SASE architectures.

Resident Consultant, Professional Services

DevOps Engineer

• Focused on the build out and expansion of our global network.
• Work closely with Cloudflare’s SRE, Network Engineering, Infrastructure Engineering teams, Project Managers, vendors, partners to maintain and improve our global infrastructure.
• Plan and execute on the expansion of our network.
• Develop and implement consistent processes and visibility measurements for management of our infrastructure.
• Provisioning, monitoring and maintaining hardware, software, and network in new Cloudflare data centers.
• Creating documentation and managing remote contractors to complete datacenter installations and upgrades.
• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions.
• Planning and implementing network and server installations, including in facility power, cooling, security/access, rack layout, and cable management.
• Providing technical leadership and guidance during deployment activities.
• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
• Collaborating with internal teams for day to day activities.
• Coordinating installation of cross-connects globally in support of physical network expansion.

Network Deployment Engineer

• Partner with the sales team to develop winning commercial strategies for complex deals
• Advise and support the sales team during customer negotiations, providing guidance on pricing, terms, and alternative deal structures to protect margin and profitability
• Identify and champion opportunities to leverage AI and automation to streamline deal processes
• Educate the sales organization on best practices for deal structuring, pricing, and our GTM policies from a financial and business compliance perspective
• Analyze deal performance metrics, identify trends, and provide insights to leadership to improve our pricing strategies and sales processes

Deal Desk Manager

• Partner with leadership across R&D Teams
• Develop and implement proactive solutions for activities
• Ensure alignment on initiatives and priorities
• Focus on organizational design and talent management

Principal People Team Business Partner – R&D

Business Analyst

• Partner with the Business Stakeholders
• Support Decision Making
• Maintain the project backlog for the Lead to Opportunity domain
• Map out current process flows for lead ingestion, scoring, routing, and conversion
• Write clear user stories for system enhancements
• Create and maintain up-to-date documentation on how leads flow from Marketing systems into Sales hands
• Organize and support system demos and training for BDRs
• Test lead routing logic and system triggers
• Develop familiarity with Marketing Automation and Salesforce

• Partner with the sales team to develop winning commercial strategies for complex deals.
• Advise and support the sales team during customer negotiations, providing guidance on pricing, terms, and alternative deal structures.
• Identify and champion opportunities to leverage AI and automation to streamline deal processes.
• Educate the sales organization on best practices for deal structuring, pricing, and our GTM policies.
• Analyze deal performance metrics, identify trends, and provide insights to leadership to improve our pricing strategies and sales processes.

Technical Program Manager

• Solve big security challenges at scale
• Discover, define, and drive the execution of security compliance projects to reduce risk at Cloudflare
• Partner with the Governance Risk and Compliance team as their dedicated Technical Program Manager
• Connect with Cloudflare's many teams through expert communication and diplomacy to maintain alignment and encourage collaboration
• Support the long term program roadmap planning, manage project updates aligned with the roadmap and report on project level OKRs
• Manage projects with tight deadlines and changing priorities, effectively balancing risk to achieve business objectives
• Identify stakeholders and drive alignment, including dependency identification and tracking
• Generate cadenced program updates, reports, and metrics that provide executive and board level summaries
• Manage change to scope, timeline, key results/outcomes and budget
• Maintain a project management framework using milestones, communication plans, decision logs, issues, risks, etc.
• Balance the focus on long term vision and roadmap versus addressing high risk tactical security issues

Senior Technical Program Manager, Compliance

• Partner with the Security Detections and Response team as their dedicated Technical Program Manager
• Connect with Cloudflare's many teams through expert communication and diplomacy to maintain alignment and encourage collaboration
• Support the long term program roadmap planning, manage project updates aligned with the roadmap and report on project level OKRs
• Manage projects with tight deadlines and changing priorities, effectively balancing risk to achieve business objectives
• Identify stakeholders and drive alignment, including dependency identification and tracking
• Generate cadenced program updates, reports, and metrics that provide executive and board level summaries
• Manage change to scope, timeline, key results/outcomes and budget
• Maintain a project management framework using milestones, communication plans, decision logs, issues, risks, etc.
• Balance the focus on long term vision and roadmap versus addressing high risk tactical security issues

Senior Technical Program Manager, Detections & Response

Technical Account Manager

• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time.
• Ability to work one weekend every quarter.
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Full-stack Engineer

• Develop robust backend services and APIs that power self-service portals and internal tooling.
• Integrate third-party vendor software into our ecosystem to streamline support workflows and data synchronization.
• Collaborate with Product, Design, and Support Operations to transform user needs into scalable technical solutions.
• Maintain and improve existing systems to ensure high reliability and performance for our global support team.
• Contribute to technical discussions and code reviews to maintain high standards of code quality and security.
• Develop a deep understanding of our frontend systems to ensure seamless end-to-end integration and user experience.

Software Engineer – Support Platform

• Serve as the primary technical advisor for a select group of Cloudflare’s most complex, high-scale global enterprises.
• Act as the bridge between our customers’ engineering teams and Cloudflare’s product portfolio and roadmap.
• Bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills.
• Deliver a timely and organized onboarding for customers, ensuring they see the full value in Cloudflare's products.
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
• Ensure customer retention and expansion through relationship building and participation in periodic account reviews.

Front End Product Engineer

Red Team Manager

Senior Solutions Engineer, GCR Named Accounts

People Ops Specialist

Resident Consultant, Professional Services

Network Deployment Engineer

Deal Desk Manager

Principal People Team Business Partner – R&D

Business Analyst

Deal Desk Manager

Senior Technical Program Manager, Compliance

Senior Technical Program Manager, Detections & Response

Technical Account Manager

Software Engineer – Support Platform

Principal Customer Solutions Engineer