Manager, People Operations, HR
FiscalNote
Senior Employee Relations Partner
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues
- Conduct complex and thorough investigations into employee relations matters and provide objective recommendations
- Adhere to service level agreements, maintain case management system usage, documentation, and reporting
- Build, analyze, and maintain ER metrics and present data quarterly to People Team partners
- Conduct in-depth root cause analysis of ER trends and present data-driven stories to influence talent decisions
- Provide advice and guidance to managers on employee performance issues and administer PIP or Package processes
- Partner with Learning and Development to develop training workshops, classes, and toolkits for leaders
- Assist with updating Company policies and responding to inquiries and concerns
- Lead and coordinate major global ER projects requiring analysis and innovative solutions
- Partner cross-functionally with Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues
Requirements
- Minimum 8 years serving on a People/HR team
- Minimum 6 years in an Employee Relations capacity
- Strong knowledge of pertinent employment laws
- Outstanding judgment and ability to balance company, manager, and employee needs
- Experience developing strong relationships and operating effectively in virtual and distributed environments
- Solution-focused mindset and experience designing and leading change strategies for complex initiatives
- Strategic business acumen and experience partnering closely with business leaders
- High emotional intelligence and exceptional written and verbal communication
- Experience advising on performance management, PIP or Package process administration
Benefits
- Hybrid work arrangement (Hybrid)
- Support for professional development and learning new skills
- Reasonable accommodations for qualified individuals with disabilities
- Equal employment opportunity and commitment to diversity and inclusiveness
- AA/Veterans/Disabled Employer
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsroot cause analysiscase managementdata analysisperformance managementPIP administrationchange managementpolicy developmentmetrics analysistraining development
Soft skills
judgmentrelationship buildingsolution-focused mindsetstrategic business acumenemotional intelligencecommunicationinfluencingconsultingcollaborationleadership
